Jennifer Hanley
Louisville,KY
Summary
Proven leader in customer service management at Fulfillment Concepts, Inc., adept at resolving complaints and boosting customer loyalty. Excelled in team leadership, fostering collaboration, and enhancing operational efficiency. Skilled in Microsoft Office and problem-solving, I significantly improved client satisfaction and streamlined processes, demonstrating a fast-learning ability and exceptional communication skills.
Overview
25
25
years of professional experience
Work History
Customer Service Manager
Fulfillment Concepts, Inc.
05.1999 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Worked closely with operations to ensure orders were ontime and error free.
- Wrote processes and provided employee training.
- Collaborated with the Information Technology team to create systems tailored to our clients and troubleshoot any issues.
- Responsible for invoicing of all clients.
Education
Business Economics
Southern High Career Magnet
Louisville, KY05.1997
Skills
- Customer Service
- Problem-Solving
- Efficient in Microsoft Outlook, Word, and Excel
- Self Motivated
- Excellent Communication Skills
- Fast Learner
- Multi-Tasker
Timeline
Customer Service Manager
Fulfillment Concepts, Inc.
05.1999 - Current
Business Economics
Southern High Career Magnet