Jennifer Hann
Case manager/ Business Owner
Dallas,GA
Summary
Skilled in business management and policy development, ensuring compliance and operational excellence.
Experienced with business management, client relations, and team leadership essential for running successful salon. Utilizes effective communication and problem-solving skills to maintain harmonious work environment. Track record of delivering exceptional client experiences and driving operational success.
Knowledgeable professional with proven background in managing and operating successful salon business. Notable for implementing innovative customer service practices and maintaining high client retention rate. Demonstrated excellence in team leadership and operational efficiency.
Knowledgeable [Desired Position] with solid background in adult mental health case management. Proven track record in facilitating client-centered care plans and coordinating with multidisciplinary teams. Demonstrated ability in crisis intervention and effective communication with clients and stakeholders.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Salon Owner/Operator
Self-employed
11.2018 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
Insurance Verification Specialist
Thriveworks Counseling And Coaching
06.2017 - 11.2018
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
Program Director
Life Well Lived
01.2014 - 06.2017
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Worked with clients to provide resources based on needs.
- Enhanced communication between clients and healthcare providers through diligent coordination and advocacy.
- Trained new hire case managers, ensuring they were equipped with knowledge on policies, procedures, and best practices for effective job performance.
- Advocated for clients'' rights and ensured their voices were heard during treatment team meetings, contributing to tailored care plans.
- Developed strong relationships with community resources, allowing for timely referrals and access to essential services for clients.
- Managed caseloads efficiently while maintaining a high level of care quality and attention to detail.
- Collaborated with multidisciplinary teams to ensure the provision of comprehensive care for clients, resulting in improved overall wellbeing.
- Promoted self-sufficiency among clients by teaching them coping skills and assisting in goal-setting activities.
- Supported clients through transitional periods such as hospital discharges or housing changes ensuring continuity of care.
- Monitored ongoing treatments for medication side effects, worsening of symptoms and therapeutic response.
- Reduced crisis situations by implementing preventive interventions and monitoring client's progress regularly.
- Observed and monitored client behavior and responses to treatment.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
Salon Owner/Operator
Self-employed
01.2008 - 01.2016
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
Victim Court Advocate
Cobb County District Attorney/ M.E. Office
11.2010 - 06.2011
- Streamlined referral processes by establishing relationships with community resources and service providers.
- Proactively identified gaps in service provision, proposing solutions that led to increased accessibility for diverse populations of victims.
- Increased victim satisfaction with court advocacy services through empathetic listening and tailored assistance.
- Maintained strict confidentiality standards, protecting sensitive information while ensuring quality care for clients as they navigated the court system.
- Collaborated with multidisciplinary teams to develop comprehensive safety plans for victims of crime.
- Enhanced courtroom proceedings by providing emotional support to victims during trial processes.
- Provided crisis intervention services, connecting vulnerable individuals with appropriate resources during times of need.
- Promoted restorative justice by guiding victims through the restitution process and supporting them in submitting impact statements.
- Improved victim support by efficiently managing case files and maintaining accurate documentation.
- Ensured timely intervention by promptly responding to victim inquiries and addressing concerns throughout the legal process.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Collaborated with other professionals to plan and coordinate care for clients.
- Assisted in securing protective orders, facilitating a safer environment for victims post trial.
Education
Bachelor of Science - Human Services
Kennesaw State University
Kennesaw, GA12-2013
Master Barber License - Barbering/ Chemical Hair Services
Roffler Barber College
Marietta, GA01-1999
Skills
- Professional boundaries
- Crisis intervention
- Client advocacy
- Family support
- Assessment skills
- Quality improvement
- Medication management
- Disability services
- Self-care strategies
- Service planning
- Progress monitoring
- Vocational assistance
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Organizational skills
- Upselling services
- Employee training
- Customer service management
- Staff management
- Hiring and onboarding
- Salon marketing
- Decision-making
- Customer service
- Policy development
- Business management
- Inventory control
- Scheduling
- Financial management
Timeline
Salon Owner/Operator
Self-employed
11.2018 - Current
Insurance Verification Specialist
Thriveworks Counseling And Coaching
06.2017 - 11.2018
Program Director
Life Well Lived
01.2014 - 06.2017
Victim Court Advocate
Cobb County District Attorney/ M.E. Office
11.2010 - 06.2011
Salon Owner/Operator
Self-employed
01.2008 - 01.2016
Bachelor of Science - Human Services
Kennesaw State University
Master Barber License - Barbering/ Chemical Hair Services
Roffler Barber College
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