Jennifer Hannahs
New Lebanon,OH
Summary
Dynamic and dedicated professional with a proven track record in kitchen operations and customer service excellence, honed across roles at Frickers and United Dairy Farmers. Expert in maintaining high standards of cleanliness and food safety, coupled with exceptional team collaboration skills. Achieved significant improvements in workplace efficiency and customer satisfaction through innovative problem-solving and effective leadership.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Kitchen Hand
Frickers
11.2022 - Current
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Plated and presented food following chef requirements.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
- Followed recipes and chef instructions to prepare food correctly.
- Transported food items from storage areas to kitchen for prepping.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Unloaded food deliveries and stored items in proper locations for easy access.
Housekeeper
Self Employed Services
02.2010 - 12.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
In Home Health Care Aid
Self Employed Services
01.2007 - 12.2009
- Assisted patients with daily living activities, promoting independence and dignity.
- Facilitated communication between patients and healthcare providers, advocating for their needs and preferences.
- Enhanced patient comfort by providing compassionate and attentive care in their homes.
- Maintained detailed documentation of patient progress, treatments provided, and any concerns or changes observed.
- Managed medication schedules, ensuring proper administration and adherence to doctor''s orders.
- Provided emotional support to patients and families during difficult times, acting as a liaison between them and healthcare providers.
- Improved patient health outcomes by closely monitoring vitals and reporting changes to medical professionals.
- Performed light housekeeping duties to maintain a clean, safe, and comfortable environment for the patient''s wellbeing.
Shift Leader
United Dairy Farmers
07.2003 - 12.2006
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Arbys
Crew Member
10.2002 - 10.2003
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Crew Member
McDonald's
01.2002 - 10.2002
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Cook Certification & Hospitality Certification
Miami Valley Career Technology Center
Clayton, OH11.2017
Skills
- Positive Attitude
- Kitchen Cleaning and Maintenance
- Team Collaboration
- Food Preparation
- Dishwashing
- Equipment Cleaning
- Punctual and Reliable
- Cleaning and sanitation
- Kitchen Organization
- Cleaning proficiency
- Surface cleaning
- Food safety understanding
- Knife Skills
- Workplace Health and Safety
- Cooking
- Food safety knowledge
- Dedicated Work Ethic
- Sanitation and Sterilization Procedures
- Trash Removal and Recycling
- Food Quality Standards
- Kitchen Operations
- Food Storage
- Trash removal
- Supply Restocking
- Complex Problem-Solving
- Recipe Following
- Workstation setup
- Safe Chemical Handling
- Temperature Monitoring
- Portion Control
- Customer Service
- Sweeping and Mopping
- Workplace Safety
- Team contribution
- Kitchen Staff Support
- Safe handling
- Attention to Detail
- Customer Engagement
- Cash Register Operation
- Accurate Cash Handling
- Food Portioning and Packaging
- Team Leadership
- Food Tray Delivery
- Patient Dietary Requirements
Accomplishments
I went back to school at the age of 31 as a full time mother of 6 earned my highschool diploma among with 2 readiness awards and several certifications.
Certification
Tap Series LLc Certification
National Caregiver Certification
Behavioral Health Career Explanation Certification
Food Protection Certification
Hospitality Certification
Certified Kitchen Cook Certification
Timeline
Kitchen Hand
Frickers
11.2022 - Current
Housekeeper
Self Employed Services
02.2010 - 12.2019
In Home Health Care Aid
Self Employed Services
01.2007 - 12.2009
Shift Leader
United Dairy Farmers
07.2003 - 12.2006
Arbys
Crew Member
10.2002 - 10.2003
Crew Member
McDonald's
01.2002 - 10.2002
Cook Certification & Hospitality Certification
Miami Valley Career Technology Center