Jennifer Hanners
Kansas City,KS
Summary
Resourceful Route Manager with over 25 years experience. Able to cope with challenges brought by fast-paced transportation management work. Equipped with advanced problem-solving and organizational skills, as well as in-depth knowledge of how to arrange routes, supervise drivers, and satisfy customers. Skilled in budget planning and administration and record-keeping. I strive to make make all succeed and successful Proven willingness to take on any task to support the team and customer relationships grow.
Overview
25
25
years of professional experience
Work History
Dispatch Operations Manager
Ahern Rentals
01.2022 - 02.2023
- Work with production and contractors to schedule delivery of structures and supplies
- Monitor and check each load for quality and accuracy, pictures, check list
- Daily schedule changes due to weather, man power, contractors needed
- Pay/PO verification of contract haulers hours/pay
- AR/AP, Billing Disputes/Credits
- Answer phones, emails
- Schedule and coordinate customer pick-ups
- Out of state shipping, permits
- Prepare load paperwork for driver's loads
- Driver's, broker's billing paperwork
- Work with Titian, Excel, Word, Teams, Outlook
- Update job site files daily.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
Shipping Coordinator
Pretech
02.2021 - 07.2021
- Work with production and contractors to schedule delivery of structures and supplies
- Monitor and check each load for quality and accuracy, pictures, check list
- Daily schedule changes due to weather, man power, contractors needs
- Answer phones, emails
- Schedule and coordinate customer pick-ups
- Out of state shipping, permits
- Prepare load paperwork for driver's loads
- Driver's, broker's billing paperwork
- Work with Titian, Excel, Word, Teams, Outlook
- Update job site files daily.
Industrial Router/Dispatcher
Republic Services
06.2019 - 01.2021
- Maintained current knowledge of all personnel in the field and all completed deliveries or delays
- Managed daily delivery and work schedules to maximize coverage
- Forecasted and oversaw manpower requirements based on daily workload and customer target delivery date and time
- Updated records of orders in physical and electronic database
- Answered customer requests with information about product availability, shipping information and status updates
- Filled out documentation and logs each day and created weekly reports detailing activities
- Developed rapport with the customer base by handling difficult issues with professionalism
- Route shifts according to available staff and customer's needs.
Drive Away Asst. Manager
Midwest Transport
10.2018 - 01.2019
- Maintained current knowledge of all personnel in the field and all completed deliveries or delays
- Managed daily delivery and work schedules to maximize coverage
- Forecasted and oversaw manpower requirements based on daily workload and customer target delivery date and time
- Updated records of orders in physical and electronic database
- Answered customer requests with information about product availability, shipping information and status updates
- Filled out documentation and logs each day and created weekly reports detailing activities
- Developed rapport with the customer base by handling difficult issues with professionalism.
Transportation Coordinator
Groendyke Transport Inc
11.2013 - 10.2018
- Maintained current knowledge of all personnel in the field and all completed deliveries or delays
- Managed daily delivery and work schedules to maximize coverage
- Forecasted and oversaw manpower requirements based on daily workload and company targets
- Updated records of orders in physical and electronic database
- Answered customer requests with information about product availability, shipping information and status updates
- Filled out documentation and logs each day and created weekly reports detailing activities
- Developed rapport with the customer base by handling difficult issues with professionalism.
Owner
Tiger Cleaning
02.2002 - 11.2013
- Maintained record accuracy by using work order reporting system
- Responsible for promoting safe and clean working environment
- Processed work orders and prioritized jobs, monthly reports
- Documented orders, daily activities, weekly schedules and team performance
- Planned work and determined appropriate tools and equipment
- Guaranteed positive customer experiences and resolved all customer complaints
- Worked under strict deadlines and responded to service requests and emergency call-outs
- Monitored dispatch board and adjusted call priorities
- Trained, coached and motivated employees to maintain compliance with procedures, standards and performance objectives
- Forecasted manpower requirements based on daily workload and company targets.
Lead Dispatcher
Deffenbaugh Industries Inc
09.1997 - 02.2002
- Managed daily delivery and work schedules to maximize coverage for container deliveries
- Answered customer requests with information about product availability, shipping information and status updates
- Trained, coached and motivated employees to maintain compliance with procedures, standards and performance objectives
- Forecasted manpower requirements based on daily workload and company targets
- Monitored dispatch board and adjusted call priorities
- Updated records of orders in physical and electronic database
- Maintained up-to-date knowledge of traffic problems and weather concerns.
- Evaluated and adjusted over 50 routes based on daily needs, available workers, traffic hazards, and weather conditions.
Education
Skills
- Customer Service
- Dispatch
- RECEPTIONIST
- RETAIL SALES
- CSR
- Customer Care
- Call Center
- Customer Support
- Operations
- Management
- Scheduling
- Time Management
- Logistics
- Dispatching
- Trucking
- Management Experience
- Payroll
- Administrative Experience
- Data Entry
- Multi-line Phone Systems
- Office Management
- Laboratory Experience
- Freight Experience
- Microsoft Outlook
- Accounts Payable
- Accounting
- Clerical Experience
- Computers
- Windows
- Communications
- Shipping & Receiving
- Accounts Receivable
- Human Resources
- Microsoft Excel
- Bookkeeping
- General Ledger Accounting
- QuickBooks
- Transportation Management
- Supply Chain
- Typing
- Research
- Data collection
- Banking
- Journal Entries
- Financial Report Writing
- Financial Analysis
- Balance Sheet Reconciliation
- Office Administration
- Administration operations
- Oil & gas
- Adobe Acrobat
- OSHA
- Account management
- Microsoft Access
- Administration & business
- SAP
- Analysis skills
- Conflict management
- Continuous improvement
- Google Suite
- Documentation review
- Data analysis skills
- Pricing
- Purchasing
- Order entry
- Inventory control
- Negotiation
- AS400
- Phone Dispatch
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Dispatch Operations Manager
Ahern Rentals
01.2022 - 02.2023
Shipping Coordinator
Pretech
02.2021 - 07.2021
Industrial Router/Dispatcher
Republic Services
06.2019 - 01.2021
Drive Away Asst. Manager
Midwest Transport
10.2018 - 01.2019
Transportation Coordinator
Groendyke Transport Inc
11.2013 - 10.2018
Owner
Tiger Cleaning
02.2002 - 11.2013
Lead Dispatcher
Deffenbaugh Industries Inc
09.1997 - 02.2002
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