Jennifer Hanners
Bernie,MO
Summary
Certified Pharmacy Technician with a proven track record at Walmart, adept in workflow optimization and customer service. Excelled in processing and dispensing medications accurately, leveraging data entry skills and attention to detail. Known for enhancing patient adherence and streamlining insurance claims, significantly improving pharmacy efficiency and patient care coordination.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
10.2019 - Current
- Processed prescription orders, verifying information and resolving discrepancies.
- Dispensed medications to patients following prescriptions, ensuring correct labeling and instructions.
- Prepared medications using pharmacy software for accurate dosage calculations.
- Utilized barcode scanning technology to verify medication accuracy and prevent errors.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
Education
Bachelor - General Studies
Southeast Missouri State University
Cape Girardeau, MO05.2023
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Workflow optimization
- Time management
- Multitasking and organization
- Medicare and medicaid process
- Certified pharmacy technician (cpht)
Certification
NHA Certified Pharmaceutical Technician
Timeline
Certified Pharmacy Technician
Walmart
10.2019 - Current
Bachelor - General Studies
Southeast Missouri State University
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