Jennifer Hansen
Lincoln,NE
Summary
Forward-thinking Chief People Officer with proven record of accomplishment in the casual dining industry during 20-year career. Driven and ambitious change manager dedicated to overall company success while inspiring elevated culture through people and company Values. Diligent in driving profit maximization through multifaced business approaches.
Overview
13
13
years of professional experience
Work History
Chief People Officer
L.O.V.E. Restaurant Group
02.2022 - Current
- As a member of the Executive Team, served as a resource to help reduce costs, enhance revenues, achieve sales and quality goals and objectives, and provide thought leadership. Research, analyze, and utilize information to make strategic recommendations to the team in support of company goals and objectives.
- Championed corporate social responsibility initiatives that enhanced company reputation both internally and externally.
- Implemented performance management systems that drove productivity for 10 Slim Chickens Restaurants.
- Streamlined HR operations for improved efficiency through the implementation of UKG Pro.
- Improved leadership capabilities across the organization through the development and execution of specialized training programs.
- Enhanced employee engagement by implementing innovative talent development programs and initiatives.
Vice President of People Resources
RMH Franchise Holdings
04.2017 - 01.2022
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities
- Managed Employee relations concerns for all 131 RMH Restaurants including EEOC and unemployment cases
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits
- Established performance goals for department and provided methods for reaching milestones
- Attended trade shows and client meetings, promoting company brand, and building rapport with prospects and partners
- Created and made appropriate documentation for annual budgets and senior leadership goals
- Aligned organizational objectives with company mission, increasing revenue, profit, and business growth by collaboratively developing integrated strategies
Director of Talent Acquisition
RMH
01.2016 - 04.2017
- Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market
- Developed and maintained strong working relationships with executives, HR team and hiring managers to foster partnerships that produced consistent results
- Designed and implemented a company-wide Military Recruitment plan
- Conducted compensation conversations with human resources and hiring managers to foster internal and external equity
- Implemented improvements to reduce company outsourcing costs
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy
- Leveraged employee referrals, direct sourcing, Internet applications and recruitment agencies to source candidates for positions
- Optimized sourcing networks and used proactive methods to direct source candidates
Regional HR Manager
RMH
12.2012 - 01.2016
- Liaised between multiple business divisions to improve communications
- Monitored and handled employee claims involving performance-based and harassment incidents
- Addressed employee conflicts with appropriate urgency, following all corporate procedures
- Collaborated with entire human resource department to discuss new ways to recruit top talent
- Developed succession plans and promotion paths for staff
- Planned, monitored, and appraised employee work results by training managers to coach and discipline employees
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards
- Directed job fairs to bring in local talent for long term and seasonal positions
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies
General Manager
RMH
07.2011 - 12.2012
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Implemented operational strategies and effectively built customer and employee loyalty
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
Education
MBA - Business Administration
University of Nebraska At Kearney
Kearney, NE12.2019
Skills
- Judgement and Decision Making
- Integrity and Transparency
- Regulatory Compliance
- Budget Planning
- Relationship and Team Building
- Executive Leadership
- Corporate Strategy and Development
- People and Culture
- Strategic leadership
Accomplishments
- RMH Military Appreciation Award, 12/01/18
- RMH Outstanding Leadership Award, 12/01/20
- Member of RMH Leadership Team
- Member of Franchise People Council for Applebee's International
Timeline
Chief People Officer
L.O.V.E. Restaurant Group
02.2022 - Current
Vice President of People Resources
RMH Franchise Holdings
04.2017 - 01.2022
Director of Talent Acquisition
RMH
01.2016 - 04.2017
Regional HR Manager
RMH
12.2012 - 01.2016
General Manager
RMH
07.2011 - 12.2012
MBA - Business Administration
University of Nebraska At Kearney
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