Jennifer Sanders
5508 N 127th Street, Omaha,NE
Summary
Highly motivated professional seeking an administrative position where I can leverage my leadership skills to inspire a culture of collaboration, innovation, and continuous improvement. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager of System Initiatives
Region 6 Behavioral Healthcare
11.2021 - Current
- Lead and manage system initiatives collaborating and coordinating with internal teams and community stakeholders to ensure effective service delivery, project execution, and budget allocations and drawdowns.
- Oversee the Nebraska Strong Recovery Project program team, planning, guiding, and organizing daily tasks.
- This also includes staffing/hiring, performance management, the provision of ongoing professional development, and de-escalation of escalated consumers.
- Chair the Staff Development and Employee Engagement Committee, focusing on diversity, equity, and inclusion (DEI) and enhancing company culture.
- Ensure compliance with federal and state Legislature mandates, ensuring all services delivered align with the policies established by the Department of Health and Human Services - Division of Behavioral Health.
- Contribute to the creation and management of new initiative budgets, ensuring alignment with organizational goals.
Professional Partner
Region 6 Behavioral Healthcare
06.2019 - 11.2021
- Addressed and managed crisis situations with a focus on ensuring safety and effective resolution
- Maintained comprehensive and accurate client records in accordance with legal, policy, and regulatory requirements
- Engaged with community stakeholders to identify and prioritize consumer needs
- Monitored, evaluated, and documented client processes to address mental and behavioral health requirements
- Collaborated with staff members to develop and coordinate tailored treatment plans for clients
Child and Family Services Specialist
Department of Health and Human Services
03.2017 - 09.2018
- Conducted thorough assessments of child abuse and neglect allegations, ensuring child safety and wellbeing.
- Ensured timely completion of required paperwork for accurate reporting purposes and efficient case management processes.
- Facilitated successful reunification of children with their families by providing support and resources.
- Strengthened team cohesion through active participation in staff meetings, training sessions, and professional development opportunities.
- Managed high caseloads effectively, prioritizing tasks to meet strict deadlines and maintain compliance with state regulations.
- Maintained confidentiality in accordance with agency policies while handling sensitive client information.
- Testified in court proceedings as needed, providing accurate and detailed information on investigations conducted.
Long Term Claims Processor
TriPlus Services
08.2015 - 03.2017
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
- Trained new employees on claims processing procedures, contributing to a well-prepared workforce.
- Evaluated accuracy and quality of data entered into agency management system.
Customer Service Representative
Blue Cross and Blue Shield of Nebraska
03.2010 - 05.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, benefits, claim status' and company information.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
Education
Master of Science - Public Administration (Organizational Leadership)
Bellevue University
Bellevue, NE03-2021
Bachelor of Science - Behavioral Sciences
Bellevue University
Bellevue, NE03-2017
Skills
- Leadership
- Adaptability
- Project Management
- Performance Management
- Conflict Resolution
- Time Management
- Problem Solving
- Attention to Detail
- Verbal and written communication
References
Available upon request.
Clifton Top Five Strengths
- Relator
- Communication
- Empathy
- Woo
- Discipline
Certification
- Adult and Pediatric First Aid/CPR/AED – American Red Cross.
Timeline
Manager of System Initiatives
Region 6 Behavioral Healthcare
11.2021 - Current
Professional Partner
Region 6 Behavioral Healthcare
06.2019 - 11.2021
Child and Family Services Specialist
Department of Health and Human Services
03.2017 - 09.2018
Long Term Claims Processor
TriPlus Services
08.2015 - 03.2017
Customer Service Representative
Blue Cross and Blue Shield of Nebraska
03.2010 - 05.2015
Master of Science - Public Administration (Organizational Leadership)
Bellevue University
Bachelor of Science - Behavioral Sciences
Bellevue University
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