Jennifer Hanson
Eden Valley,Minnesota
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Faye Winings Home
08.2022 - Current
- Assisted disabled clients to support independence and well-being.
- Updated patient files with current vitals, behaviors and any significant changes relevant to treatment planning.
- Administered medication as directed by physician.
- Developed rapport to create safe and trusting environment for care.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained clean, safe and well-organized patient environment.
Coworker
Kwik Trip
11.2021 - 10.2022
- Great people skills
- Enjoyed a fast paced work environment
- Maintained our in-store food program
- Problem solved challenges and shift priorities quickly
- Helped customers with a variety of tasks
- Maintained a clean and inviting store
Social Worker Intern
Kandiyohi County Health And Human Services
01.2021 - 05.2021
- Interviewed clients and family members to obtain key information for case planning and management.
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Attended over 30 hours of meetings, conferences and training courses to advance professional knowledge of social work.
- Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
Customer Service Specialist
Meduit RCM
11.2016 - 01.2021
- Obtaining insurance information from patients as needed
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Multitasking between a variety of technology, systems, tools, and resources
- Providing empathetic and compassionate service that leaves a good impression
- Maintaining accurate notes of patient interactions in electronic record systems
- Understanding and complying with various company, state, and federal regulations (HIPA)
Education
Bachelor of Science - Social Work
Saint Cloud State University
Saint Cloud, MN05.2021
Summary
Invested Social Worker dedicated to forming trusting relationships and advocating for best interests of clients. Expertise in working with individuals and families using respectful compassionate and professional service.
Offering 1-year background serving community by providing guidance for clients in need. Along with the soft skills of a customer service agent of 10+ years and a Direct Support Professional of 8 years experience. Organized and dependable candidate successful at managing multiple priorities with positive attitude.
Timeline
Direct Support Professional
Faye Winings Home
08.2022 - Current
Coworker
Kwik Trip
11.2021 - 10.2022
Social Worker Intern
Kandiyohi County Health And Human Services
01.2021 - 05.2021
Customer Service Specialist
Meduit RCM
11.2016 - 01.2021
Bachelor of Science - Social Work
Saint Cloud State University