Jennifer Hanson
Aurora,CO
Summary
Respected professional with experience in coding, maintaining medical charts and improving patient documentation. Smart Health Information Management Director driven to resolve issues and conflicts effectively while remaining calm in all types of situations. Offering decision- making, leadership and communication talents. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Health Information Management Director
Holly Heights Nursing Center
2022.08 - Current
- Enhanced patient care by implementing efficient health information management systems and processes.
- Streamlined data collection and analysis for improved decision-making in healthcare delivery.
- Developed comprehensive training programs, ensuring staff proficiency in electronic health record systems.
- Collaborated with interdisciplinary teams to optimize workflow processes and enhance overall efficiency.
- Ensured regulatory compliance with state, federal, and industry standards through meticulous record-keeping practices.
- Integrated advanced technology solutions to streamline data management and improve the quality of healthcare services provided.
- Reduced operational costs by identifying inefficiencies within the department and implementing strategic improvements.
- Established strong relationships with key stakeholders, contributing to organizational success in healthcare initiatives.
- Ensured timely access to accurate health information for healthcare providers by maintaining a well-organized records system.
- Conducted regular audits on health information systems to ensure data integrity, accuracy, and compliance with regulations.
- Oversee all aspects of medical coding operations for accurate billing practices leading to reduced financial risk.
- Created an environment conducive to collaboration between HIM professionals, physicians, nurses, administrators which resulted in improved workflow processes.
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Conducted education and training activities for physicians, nursing staff and administrative personnel.
- Implemented new coding and billing procedures that helped alleviate number of denied claims from insurance carriers.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Director Medical Records
The Center at Lowry
2016.07 - 2023.12
- Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
- Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident.
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
- Participated in facility surveys and inspections made by authorized governmental agencies.
- Routinely collaborated with department managers to correct problems and improve services.
- Investigated, provided and submitted information to Quality Department about special incidents, events and complaints.
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
- Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Medical Records Assistant
Life Care Center of Aurora
2011.12 - 2016.07
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Entered orders into the EMR system efficiently and without errors.
- Prepared patient charts accurately and neatly for the clinic.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Maintained strict patient and physician confidentiality.
- Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
- Coded inpatient charts at a rate of 5 per hour or 10 per day.
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
Education
High School Diploma - undefined
2001
Skills
- ICD-10 (International Classification of Disease Systems)
- Records management professional
- Hospital inpatient and outpatient records
- Inpatient records coding proficiency
- Records maintenance professional
- Patient chart auditing ability
- Composed and professional demeanor
- Office management professional
- Excellent problem solver
- Resourceful and reliable worker
- Close attention to detail
- Adept multi-tasker
- Excellent verbal communication
- Office support (phones, faxing, filing)
Timeline
Health Information Management Director - Holly Heights Nursing Center
2022.08 - Current
Director Medical Records - The Center at Lowry
2016.07 - 2023.12
Medical Records Assistant - Life Care Center of Aurora
2011.12 - 2016.07
Indian Creek Athletic Department - High School Diploma,
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