Jennifer Hanson
Mason City,IA
Summary
Dynamic and results-driven Service Call Administrator and Reception Manager with a strong track record in customer relations, vendor service calls, and office management. Recognized for exceptional communication and negotiation skills, consistently delivering high-quality outcomes in fast-paced environments. Recently transitioned into the role of DSP MM, dedicated to empowering clients to achieve independent living through tailored support. Strategic thinker leveraging hands-on experience to exceed targets and drive organizational success.
Overview
20
20
years of professional experience
Work History
DSP MM
One Vision
Clear Lake, IA
04.2025 - Current
- Cultivated a proactive approach to tasks, ensuring reliability and commitment to objectives.
- Adapted to fast-paced, high-pressure settings to enhance operational efficiency.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Exhibited respect, friendliness, and a proactive approach to assisting colleagues and clients.
- Applied critical thinking to analyze complex problems, evaluate potential solutions, and make informed decisions.
- Coordinated daily living support for clients, ensuring proper medication adherence, hygiene practices, and reliable transportation arrangements.
- Facilitated client engagement in community activities through event attendance, shopping excursions, and appointment scheduling.
Service Call Administrator/ reception manager
Ziegler CAT
Mason City, IA
08.2013 - 01.2025
- Maintained a clean reception area, including the lounge and associated environs.
- Operated the telephone switchboard, answering and transferring calls.
- Provided outstanding customer service while preparing customer contracts and paperwork.
- Assisted in ordering, receiving, stocking, and distributing office supplies.
- Screened all visitors and directed them to the appropriate employee or office.
- Operated all office equipment, tools, and supplies, performing light cleaning duties as needed.
- Greeted and welcomed guests, offering a positive first impression of the organization.
- Served as the initial company contact for clients and vendors, communicating accordingly.
- Greeted and welcomed guests both in person and over the phone, directing inquiries to the appropriate department.
- Picked up and sorted daily incoming correspondence and delivered mail to addressees.
- Calculated bills for services rendered, collecting and processing customer payments.
- Balanced monthly vendor statements and closed out monthly sales invoices.
Dispatcher/ warehouse pick pack ship
Mason City Business Systems
Mason City, IA
09.2006 - 04.2013
- Updated and maintained databases with current information.
- Provided timely and accurate updates to customers regarding delivery status.
- Responded to customer inquiries and provided assistance as needed.
- Responsible for scheduling drivers and ensuring timely deliveries.
- Collaborated with other departments to ensure efficient deliveries.
- Coordinated pickup and delivery of goods with customers and vendors.
- Processed invoices and other paperwork related to deliveries.
- Oversaw warehouse logistics, optimizing pick-pack-ship processes that resulted in a 30% increase in productivity.
Education
Graduation Diploma - Early Childhood Education
Clear Lake High School
Clear Lake, Iowa05-1992
Early Childhood Education
North Iowa Area Community College
Mason City, IASkills
- Leadership
- Event Planning and Marketing
- Vendor Relations
- Constant Contact
- Special Event Protocol
- Quality Assurance
- Supplies Management
- Cash Management
- Inventory Control
Timeline
DSP MM
One Vision
04.2025 - Current
Service Call Administrator/ reception manager
Ziegler CAT
08.2013 - 01.2025
Dispatcher/ warehouse pick pack ship
Mason City Business Systems
09.2006 - 04.2013
Early Childhood Education
North Iowa Area Community College
Graduation Diploma - Early Childhood Education
Clear Lake High School
Activities
- Co-owned and Managed a semi-pro football team in SPFL with my husband for 7 years
- Co-chaired the Mason City youth tackle football league for 5 years
- Member of the Mason City High School football booster club for 3 years and counting.
Personal Information
Title: Service Call Administrator/ reception manager