Jennifer Hardin
St. Petersburg,FL
Summary
Results-driven account management professional, delivering impactful results through strategic planning and client relationship building. Expertise in driving sales growth and adapting to evolving business needs. Strong skills in negotiation, problem-solving, and project management ensure successful outcomes and high client satisfaction. Known for reliability, flexibility, and collaborative approach to achieving team goals.
Overview
17
17
years of professional experience
Work History
Install Coordinator
Direct Remodels
St. Petersburg, FL
02.2026 - Current
- Coordinate installation schedules, ensuring timely project completion and resource allocation.
- Develop and maintain project timelines to enhance operational efficiency.
- Proactively identify potential roadblocks during the installation process and collaborate with team members to devise creative solutions.
- Oversee quality control processes, ensuring adherence to company standards and client specifications.
- Implemented process improvements that reduced project delays and enhanced customer satisfaction.
Senior Account Manager
Medicare Express
St. Petersburg, FL
09.2023 - 12.2025
- Develop long-lasting client relationships by providing exceptional customer service and support, including, but not limited to Humana's captive team Nationally.
- Build and establish deep knowledge of customer businesses and relationship to company objectives.
- Analyze data on client behavior patterns to inform future account management strategies, resulting in higher retention rates and increasing revenue over 300%.
- Mentor junior account management professionals to develop skills and increase company revenue.
- Maintain detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
- Conduct regular reviews of each managed portfolio''s performance against objectives/targets – taking corrective action as necessary if any shortfalls were identified.
- Helped to develop and deploy the telesales vertical within the business structure.
- Assisted in creating processes for the Annuity division both internally and externally including contracting, application submission and scripting.
Construction Project Coordinator
SC Signature Construction
New Port Richey, FL
08.2020 - 09.2023
- Consulted with clients to define objectives and develop scopes.
- Kept projects on schedule and within budget while serving as project leader.
- Created schedules and roadmaps for projects both commercial and residential with budgets ranging from $500 to $450,000.
- Negotiated contracts with suppliers and subcontractors to confirm fair pricing and quality service.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Maintained regular client, vendor and sub-contractor information along with payroll and payments in QuickBooks regularly and actively.
Senior Corporate Alliance Representative
Ultimate Medical Academy Online Operations
Tampa, FL
09.2015 - 06.2020
- Developed and implements marketing plans to achieve graduation employment goals
- Built effective relationships with local and regional corporations, non-profit and government organizations and community partners to identify employment opportunities and to promote the school's qualified students, graduates and alumni
- Provided career coaching including interview techniques, proper business attire and speech eloquence
- Ensured the up-to-date maintenance of the CRM database, documentation, reports and students records in accordance with company policies, government regulations and accreditation standards
- Successfully placed 522 graduates in healthcare employment roles on a corporate level based on their associated degrees and credentials.
- Prepared and submitted reports to keep management informed of sales activities and progress.
Account Manager
Avnet
Tampa, FL
03.2009 - 08.2015
- Drove focus on individual customer profitability
- Provided mentoring and side-by-side training to all new associates within the corporate business model with 2 major IT corporations via 3rd party association
- Monitored budgeting, forecasting, expenditures and performance for all accounts
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Developed and implemented strategies to increase client retention.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Education
Diploma -
Gulf High School
New Port Richey, FL06-2002
Bachelor Of Science - Criminology
University of South Florida
Tampa, FL12-2008
Skills
- Proficient in advanced Microsoft Office applications
- Collaborative strategic planning
- Customer relationship development
- Innovative problem-solving methods
- Teamwork and collaboration
- Attention to detail
- Profit growth
Timeline
Install Coordinator
Direct Remodels
02.2026 - Current
Senior Account Manager
Medicare Express
09.2023 - 12.2025
Construction Project Coordinator
SC Signature Construction
08.2020 - 09.2023
Senior Corporate Alliance Representative
Ultimate Medical Academy Online Operations
09.2015 - 06.2020
Account Manager
Avnet
03.2009 - 08.2015
Diploma -
Gulf High School
Bachelor Of Science - Criminology
University of South Florida