Jennifer Hardwick
Monroe,GA
Summary
Proven Front Office Medical Assistant with a track record of enhancing patient satisfaction and streamlining operations at Piedmont Medical. Skilled in HIPAA compliance and patient scheduling, coupled with a strong ability to improve team communication and patient care. Increased efficiency by over 20% through effective appointment management and patient relations.
Overview
12
12
years of professional experience
Work History
Front Office Medical Assistant
Piedmont Medical
09.2023 - Current
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Posted payments and charges to patient accounts and participated in billing processes.
- Provided accurate documentation of patient interactions in electronic health record system.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Improved patient satisfaction by promptly addressing inquiries and concerns both in-person and over the phone.
- Contributed to a positive workplace atmosphere by fostering effective communication among team members.
- Performed various administrative tasks by filing, copying and faxing documents.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted in training new front office staff members, ensuring consistent quality of service delivery across the team.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
Front Office Medical Assistant
Maxa Internal Medicine Associates
07.2018 - 07.2021
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Assisted in training new front office staff members, ensuring consistent quality of service delivery across the team.
- Posted payments and charges to patient accounts and participated in billing processes.
- Provided accurate documentation of patient interactions in electronic health record system.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Collaborated with clinical staff to provide seamless care coordination for patients.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Coordinated medical records management, ensuring accuracy, confidentiality, and timely access for healthcare providers.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Collected deductibles and copays to post money to patient accounts.
- Streamlined appointment scheduling for increased efficiency and reduced wait times for patients.
- Enhanced patient experience by maintaining a welcoming and organized front office environment.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Facilitated patient flow by effectively managing appointments, walk-ins, and cancellations.
- Handled sensitive information with discretion, adhering to HIPAA guidelines at all times.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members.
Front Office Medical Assistant
Abraham Family Medicine
05.2015 - 05.2017
- Assisted in training new front office staff members, ensuring consistent quality of service delivery across the team.
- Posted payments and charges to patient accounts and participated in billing processes.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Improved patient satisfaction by promptly addressing inquiries and concerns both in-person and over the phone.
- Collected deductibles and copays to post money to patient accounts.
- Streamlined appointment scheduling for increased efficiency and reduced wait times for patients.
- Contributed to a positive workplace atmosphere by fostering effective communication among team members.
- Enhanced patient experience by maintaining a welcoming and organized front office environment.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Facilitated patient flow by effectively managing appointments, walk-ins, and cancellations.
- Increased patient retention through proactive follow-up calls and appointment reminders.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Front and Back Office Medical Assistant
Memorial Urology Associates
10.2012 - 04.2015
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
- Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
- Improved overall clinic efficiency by performing clinical duties such as taking vital signs, administering injections, and drawing blood samples.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
- Helped nurses and doctors with patient procedures such as cystoscopy, vasectomies, biopsies, and circumcisions.
- Reduced patient anxiety during medical procedures by providing clear explanations, answering questions, and offering emotional support.
- Facilitated seamless communication between patients and healthcare providers by effectively relaying messages, test results, and prescription refills.
- Assisted physicians with various procedures, improving the quality of care provided to patients throughout their visit.
- Enhanced patient satisfaction by providing compassionate care and addressing their concerns during visits.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Medical Assistant Certification
Remington College
Houston, TX05.2012
Skills
- Front Desk Operations
- Medical Reception
- HIPAA Compliance
- Healthcare Industry Knowledge
- Office Administration
- Patient Scheduling
- Patient Registration
- Insurance Verification
- Appointment management
- Medical Office Software
- Recordkeeping experience
- Customer Service
- Reliable team player
- Patient-focused care
- Electronic Health Records
- Patient Relations
- Medical Records Management
- EMR / EHR
Timeline
Front Office Medical Assistant
Piedmont Medical
09.2023 - Current
Front Office Medical Assistant
Maxa Internal Medicine Associates
07.2018 - 07.2021
Front Office Medical Assistant
Abraham Family Medicine
05.2015 - 05.2017
Front and Back Office Medical Assistant
Memorial Urology Associates
10.2012 - 04.2015
Medical Assistant Certification
Remington College
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