Jennifer Hardy
Katy,TX
Summary
Highly organized Secretary/Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
14
14
years of professional experience
Work History
Clerk-Front Desk Receptionist
Cypress Fairbanks ISD
08.2017 - 06.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors, students and staff.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved parent/staff/student issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval by staff.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect student identification.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Handled assignments independently with good judgement and critical thinking skills.
Medical Assistant Receptionist
Hillcroft Medical Clinic Association
12.2008 - 06.2016
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients and vendors.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Enhanced office productivity by handling high volume of callers per day.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Printed prescription requests and queries in compliance with practice protocol.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Received and routed laboratory results to correct clinical staff members.
Education
High School Diploma -
Mayde Creek High School
Houston, TXSkills
- Customer Service
- Telephone Etiquette
- Correspondence Typing
- Google Docs
- Strategic Planning
- Guest Registration
Timeline
Clerk-Front Desk Receptionist
Cypress Fairbanks ISD
08.2017 - 06.2022
Medical Assistant Receptionist
Hillcroft Medical Clinic Association
12.2008 - 06.2016
High School Diploma -
Mayde Creek High School