Jennifer Harrell

• Process Financial activity

• Previous role at this employer: Working on the Customer Advocacy Team helped borrowers understand student loans.

• Advise borrowers on a payment plan that best suits their need to keep their loans current.

• PSLF Trained

• Outbound Trained

• CAT Trained

• Escalations Trained

• Take calls from upset borrowers and help diffuse the situation as well as come up with a solution to help fit their needs.

• Evaluating calls for agents according to policy.• Coaching agents and providing feedback.

• Working in the borrower services department inform borrowers understand student loans.

• Advise borrowers on a payment plan that best suits their need to keep their loans current.

• PSLF Trained

• Outbound Trained

• CERT Trained

• Escalations Trained

• Take calls from upset borrowers and help diffuse the situation as well as come up with a solution to help fit their needs.

• Helping members with their debit account through chat. • Helped members with debit card replacements

• Answered chats and calls from customers who needed help with their packages
• Gave updates on tracking information

• Helped customers schedule rentals.

• Helped customers with issues pertaining to their rentals.

• Coached team members on their evaluations.

• Coached team members on areas they were exceeding as well as areas that needed improvement.

• Responsible for completing team member evaluations.

• Was promoted to trainer for my team.

• Trained new employees.• Responsible for a team of 9 employees in a fast-food setting.• Opened, closed, and ran the store daily.• Ensure safe food practices were being upheld.• Ensured every order was going out properly.• Responsible for all cash handling procedures pertaining to deposits.