Jennifer Harrigan

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Negotiated contracts and agreements with vendors and suppliers to reduce costs.
• Helped with customer flooring selections.
• Ordered all flooring materials.
• Maintained accurate records of all business finances and banking to ensure accurate preparation for taxes each year.

• Open/Closing customer files.
• Help customers with picking out their products and materials.
• Handled all accounts receivable for the customers and made all deposits.
• Input all data into Quick Books for AR
• Answer all incoming phone calls.
• Order products and materials
• Scheduled appointments for the sales and service department.

• Supervised staff members, organized schedules and delegated tasks.
• Maintained filing system for records, correspondence and other documents.
• Ordered supplies and equipment to maintain adequate inventory levels.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.

• Greeted potential tenants and provided information about the property.
• Conducted tours of available apartments, highlighting features and amenities.
• Maintained accurate records of prospective renters, applications and leases.
• Prepared lease agreements, collected security deposits and rent payments from tenants.
• Responded to tenant requests for maintenance services in a timely manner.
• Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
• Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
• Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
• Handled incoming calls regarding availability of units, pricing information and other inquiries.

• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Processed invoices for payment using accounting software (Quick Books)
• Scheduled appointments between clients and the sales department.
• Monitored progress on construction remodel projects.

• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Helped the sales department with Trade Shows. Setting up and taking down.
• Pulled all construction permits for each scope of work on construction.

(Accounts Receivable)

• Handle very large sums of draws and made all deposits to the bank.
• Input invoices and kept track of the balances owed
• Handle any phone calls from the customers that had to do with Accounts Receivables. Would handle displeased customers regarding having to pay their next draw in the construction of the pool/spa

(Customer Relations/Sales Department)

• I would assist with opening and closing customer files. Before closing out the files, I must make sure all final inspections have been completed and passed, and all red tags have been paid with the Building Departments.
• Data entry for customers' information.
• Help the customer pick out their deck, tile, and interior of pool selections and colors.
• Answered all incoming phone calls and directed them to the right department or took a message.

(Financing for the customers)

• I would do customer finance applications and would send them over to different finance companies to get the best interest rates and payments.
• I would have to sign ALL closing documents with the customer and then send them off to the Finance company after I have notarized all necessary documents, and the customer has signed, dated, and I have obtained all documents that were needed for their closing.

(Construction Department Assistant)

• Gathered all necessary paperwork to obtain permits on Construction. I then went down to the City/County Building Department and submitted for pulling permits for each scope of work.
• Scheduled the contractors for each scope of work.
• Called in all inspections for each scope of work and made sure any red tags were paid immediately.
• Handle the warranty calls/work orders.
• Ordered all customer materials from our vendors.