Jennifer Harris
Elroy,WI
Summary
I have been in the customer service industry in one capacity or another for my entire adult life. I started at my first Culver's in 2001 just after graduation, worked at Maurice's clothing store, sold life insurance by appointment in home and over the phone, and also scheduled appointments and did reception at Mayo Clinic Health System. I have always had a position where I handled money, whether it be deposits at night or setting up the cash drawers in the morning or just handling getting change throughout the day. I am a mom and I am a very hard worker. I am a team player and have always done better with a team setting, whether that be in the sports I used to play or with the teams I have been a part of in my working career.
Overview
11
11
years of professional experience
Work History
Patient Account Service Specialist
Mayo Clinic Health System
12.2021 - Current
- Actively listened to patients, handled concerns quickly and escalated major issues to supervisor.
- Handled patients inquiries and suggestions courteously and professionally.
- Maintained patient satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain patient records.
- Positively engaged with patients and maintained professional appearance as company representative.
- Scheduled patient appointments
- Check in and Check out patients
- Problem solved and multi-tasked while helping with Nursing or Patient concerns
Crew Chief
Culver's Restaurant
12.2018 - 03.2020
- Trained all team members on key roles to maintain flexibility.
- Managed team according to company standards and compliance requirements.
- Supervised crew in daily inspections, troubleshooting, and preventive maintenance on food service equipment
- Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items.
- Assisted Managers in opening and closing shifts
- Daily deposits
- Checked Cash drawers and maintained the drawers throughout the day
- Multi-tasked as most times I was only supervisor in the Kitchen or the Front
- Handled customer complaints
1st Assistant Manager
Culver's Restaurant
03.2013 - 12.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed senior-level personnel working in marketing and sales capacities.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
No Degree - Medical Coding
Western Technical College
La Crosse, WI High School Diploma -
Royall High School
Elroy, WI05.2001
Skills
- Consultative Sales
- Data Collection
- Report Generation
- Information Security
- Paperwork Processing
- Account Updating
- Appointment Scheduling
- Complaint Resolution
- Retail Store Support
- Coordination
- Stock Management
- Active Listening
- Microsoft Excel
- Microsoft Outlook
- Reading Comprehension
- Quality Control
- Brand Representation
- System Implementation
- Conflict Resolution
- Quality Assurance Controls
- Proofreading
- Store Maintenance
- Prioritization
- Recordkeeping Strengths
- Service Upselling
- Call Center Operations
- Staff Training
- Microsoft Office Suite
- Medical Terminology Knowledge
- Critical Thinking
- Delivery Scheduling
- Money Handling Abilities
- Product Sales
- Multi-Line Phone Talent
- Sales Closing
- Credit Adjustments
- Order Processing
- Retail Materials Management
- Customer Relations
- Problem-Solving Abilities
- Customer Service
- Product Promotion
- Customer Relationship Management (CRM)
- Microsoft PowerPoint
Timeline
Patient Account Service Specialist
Mayo Clinic Health System
12.2021 - Current
Crew Chief
Culver's Restaurant
12.2018 - 03.2020
1st Assistant Manager
Culver's Restaurant
03.2013 - 12.2018
No Degree - Medical Coding
Western Technical College
High School Diploma -
Royall High School
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