Jennifer Harris
Summary
Adept at geriatric nursing and team management, I significantly enhanced client satisfaction at Teleperformance USA by tailoring financial advice and leveraging home healthcare expertise. My ethical behavior and resilience in promoting patient well-being and independence underscore my ability to build strong relationships and achieve results. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Pro Advisor
Teleperformance USA
10.2022 - Current
- Participated in ongoing professional development programs to stay current with industry best practices.
- Assisted in the development of marketing materials, promoting the firm''s services to attract new clients.
- Enhanced client satisfaction by providing tailored financial advice and personalized solutions.
- Maintained detailed records of client interactions using CRM software, streamlining communication efforts across the team.
LPN Field Nurse
Hannah Home Health
03.2021 - 06.2022
- Administered medications safely and effectively, preventing adverse reactions or complications.
- Maintained accurate documentation of patient assessments and treatments, ensuring compliance with regulatory standards.
- Dispensed and administered patients' medications following care plans and physician's orders.
- Educated patients and families on healthcare management strategies, promoting self-care and wellbeing.
- Improved patient outcomes by providing high-quality nursing care and timely interventions.
- Completed thorough assessments to identify changes in patients'' condition, implementing appropriate interventions as needed.
- Reduced hospital readmission rates by closely monitoring patients'' progress and executing effective care plans.
- Organized and updated patient charts and records by reporting vitals, medical history, treatment plans, current medications, medication reactions, allergies and health status information.
- Developed strong rapport with patients through clear communication skills that foster trust within the nurse-patient relationship.
CNA
Hannah Home Health
02.2015 - 03.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Developed strong rapport with patients by demonstrating empathy, compassion, patience, professionalism at all times.
- Performed ambulation and exercise and completed household services to help patient maintain routine and lifestyle in familiar home environment.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations throughout all aspects of care provision.
Education
LPN - Nursing
Gateway Technical College
Kenosha, WI04.2021
Skills
- Team Management
- Ethical behavior
- Resilience and persistence
- Relationship Building
- Geriatric Nursing
- Vital signs monitoring
- Home healthcare
- Nursing Documentation
Timeline
Pro Advisor
Teleperformance USA
10.2022 - Current
LPN Field Nurse
Hannah Home Health
03.2021 - 06.2022
CNA
Hannah Home Health
02.2015 - 03.2021
LPN - Nursing
Gateway Technical College