Summary
Overview
Work History
Education
Skills
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Work Availability
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Jennifer Harris

Jennifer Harris

St Paul,MN

Summary

Proven leader in hospitality and sales, adept at enhancing guest experiences and boosting revenue, as demonstrated at AMC Theatres. Excels in conflict resolution and consultative sales, significantly improving customer satisfaction and team performance. Expert in event planning and guest relations, consistently achieving and surpassing goals with a strong work ethic and innovative strategies. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements. Highly communicative professional with more than Number years of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

12
12
years of professional experience

Work History

Concierge

Extended Stay America
01.2022 - 02.2024
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Assisted guests with variety of services and local attraction information.
  • Handled customer complaints to satisfy and retain guests.
  • Upheld hotel policies and procedures by providing high level of customer service.

Janitorial Specialist

Goodwill Easter Seals
06.2019 - 12.2021
  • Checked in and stocked inventory throughout facility.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Moved furniture for cleaning and set up for special events.
  • Reported vandalism or other damage to property to supervisor.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Operated buffers and burnishers to clean and polish floors.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Supervised supplies in inventory and submitted reorder requests.

Account Manager Supervisor

AMC Theatres
02.2012 - 07.2013
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Implemented systems and procedures to increase sales.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Facilitated business by implementing practical networking techniques.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Managed accounts to retain existing relationships and grow share of business.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Organized promotional events and interacted with community to increase sales volume.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Education

Associates - Human Resources Training

Century College
Saint Paul, MN
01.2015

GED
Saint Paul, MN
2013

Skills

  • Customer Service
  • Social media networking
  • Cash Handling
  • Event Planning
  • Travel Coordination
  • Administrative Support
  • Vendor interaction
  • Guest Relations
  • Transportation Coordination
  • Reservation coordination
  • Quality Assurance
  • Reservations Management
  • Marketing
  • Team Supervision
  • Conflict Resolution
  • Strong Work Ethic
  • Community Relations
  • Guest experiences
  • Hospitality
  • Safety Procedures
  • Hospitality service expertise
  • Event planning experience
  • Accurate record keeping
  • Consultative Sales
  • Upselling proficiency
  • Project Oversight
  • Effective problem solving
  • Guest Services
  • Excellent Multitasking

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Concierge

Extended Stay America
01.2022 - 02.2024

Janitorial Specialist

Goodwill Easter Seals
06.2019 - 12.2021

Account Manager Supervisor

AMC Theatres
02.2012 - 07.2013

Associates - Human Resources Training

Century College

GED
Jennifer Harris