Jennifer Harris
San Leandro,CA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
DD's Discount Store
01.2017 - 02.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and provided outstanding customer service.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Sales/Production Worker
Goodwill Industries Of California
03.2015 - 01.2016
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Maintained clean and safe work environment, adhering to health and safety protocols.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
Store Associate
Salvation Army Thrift Store
09.2012 - 01.2015
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Participated in training sessions to stay updated on product information and company policies.
- Increased foot traffic with effective storefront merchandising and creative displays.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
- Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
- Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
- Maintained clean and inviting store environment, encouraging longer visits from customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Associate of Science - Computer Science
Heald Business College
Hayward, CA04-2015
Skills
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Customer Assistance
- Cash Handling
- Customer Engagement
- Retail Sales
- Reliability and punctuality
- Store Opening and Closing
- Flexible Schedule
- Money Handling
- Product Knowledge
- Stocking and Receiving
- Store maintenance
- Phone Etiquette
- FLUENT IN [LANGUAGE]
- Transaction Processing
- Sales expertise
- Display Setup
- Upselling strategies
- Fitting room maintenance
- Product Merchandising
- Merchandise Display
- Fashion sense
- Self-Checkout Assistance
- Positive and professional
- Returns and exchanges
- Friendly and Helpful
- Honest and Dependable
- Attention to Detail
- Reliable and Responsible
- Organization
- Adaptable and Flexible
- Positive Customer Engagement
- Excellent Written and Verbal Communication
- Flexible Hours
- Team Cooperation
- Creative Thinking
- Safety and Cleanliness Standards
- Store Organization
- Building Customer Loyalty
- Sales floor organization
- Ability to Lift 40 pounds
- Retail Merchandising
- Merchandising and Display
- Register Opening and Closing
- Exceeding Customer Expectations
- Product and Service Sales
Languages
English
Full Professional
Timeline
Retail Sales Associate
DD's Discount Store
01.2017 - 02.2021
Sales/Production Worker
Goodwill Industries Of California
03.2015 - 01.2016
Store Associate
Salvation Army Thrift Store
09.2012 - 01.2015
Associate of Science - Computer Science
Heald Business College
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