Jennifer Harris
Cincinnati,OH
Summary
Bright, Bubbly, Energetic, Outgoing individual authorized to work in the US for any employer. Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Determined individual with background in establishing and nurturing lucrative partnerships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier• Salesman, • Manager
GPX Snacks
07.2018 - Current
- Inventory management - ordering
- Official duties
- Stocking
- Keyholder
- Increased sales by 10%
- Cleaning
- Resetting store few times each year
- Increased sales by offering advice on purchases and promoting additional products
- Promoted and up-sold products and services to meet needs of customers
- Upheld high standards of customer service by promoting and upselling new products and services
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members
- Onboarded new employees with training and new hire documentation
- Developed and maintained relationships with customers and suppliers through account development
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Controlled costs to keep business operating within budget and increase profits
- Improved safety procedures to create safe working conditions for workers
Instacart Shopper
Instacart Shopper
03.2022 - Current
- Grocery shopping
- Delivering over 35 groceries per order at times
- Communicating clearly with customers
- Established good customer ratings
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Loaded and unloaded orders at customer's homes or locations
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes
- Tracked substitutions and informed customers of changes
- Consulted with customers on food selections and custom order requests
- Worked productively with customers to meet order requirements and service expectations
- Consistently met deadlines and quality goals for accuracy and timeliness
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes
- Reviews orders prior to pick up for accuracy and purchase-by dates
- Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty
- Provided product advice to customers to help select most suitable items for individual needs
- Developed professional relationships with customers to establish repeat business and increase trust
Mobile Expert
Metro By T Mobile Authorized Retailer
09.2019 - 09.2022
- Customer service
- Inventory- ordering
- Sales
- Bill payments
- Activated both contract and pre-paid wireless phones for 100 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts
- Increased monthly sales 10% by recommending seasonal buy one get one sales, rebates and limited time offers
- Upsold customers by recommending accessories and promotions to increase revenue.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Assisted and supported training of new sales associates.
- Accepted and processed payments and purchases for new equipment using POS system.
- Maintained accurate records of sales and customer information.
- Replenished, faced and organized merchandise on shelving.
- Monitored entrances and exits to promote store safety and minimize product loss.
- Tracked and recorded department inventory of products.
- Guided customers to quickly locate merchandise in showroom.
- Operated product tools, equipment and point of sale terminals.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Receptionist
Gettel Toyota of Bradenton
01.2015 - 08.2015
- Greeting over 50+ customers daily
- Answering phone and transferring calls to right departments
- Making sure all mail was received and sent
- Make sure salesmen are rotating correctly
Service Porter
Gettel Toyota Of Bradenton
02.2015 - 08.2015
- Prepare 50+ customers vehicle for service
- Deliver vehicles to service technicians and service salesmen
- Put air in tires
- Closing procedures
- Occasionally picked up and dropped off passengers with shuttle van
- Prepared popcorn and coffee for guests
- Communicated with coworkers and managers about completed duties.
- Demonstrated commitment through impeccable attendance and quality performance.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Resolved guest inquiries punctually and politely for professional customer service.
- Delivered guest messages quickly and correctly, maintaining information confidentiality.
- Increased workplace safety by immediately reporting potential hazards.
- Performed cleaning and maintenance duties as directed
- Greeted guests with warmth and professionalism for friendly, helpful service
- Resolved guest inquiries punctually and politely for professional customer service
- Delivered guest messages quickly and correctly, maintaining information confidentiality
- Communicated with coworkers and managers about completed duties
- Demonstrated commitment through impeccable attendance and quality performance
- Increased workplace safety by immediately reporting potential hazards
- Completed sweeping, mopping, and window-cleaning
- Reconciled used supplies against inventories for timely stock replenishment
- Parked and retrieved cars according to customer needs
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles
- Responded to customer requests efficiently and with knowledgeable assistance
Cashier/Customer
Luigi's Secret Recipes
04.2014 - 09.2014
- Clean front of house, take customers orders in person and over phone, serve them their food, and delivery
- Ability to learn quickly
- Helped 100+ customers daily
- Counted money in drawers at beginning and end of each shift
- Developed and managed relationships with customers to increase customer loyalty
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
- Met customer service goals and exceeded customer expectations
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Utilized POS system to handle customer cash and credit card transactions
- Resolved customer complaints and maintained clean and tidy checkout area
- Answered product questions using knowledge of sales and store promotions
- Processed customer orders and accurately handled payment transactions
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store
- Maintained awareness of surroundings and secured cash to minimize loss potential
- Redeemed coupons to discount purchases
- Referred to price sheets and special sale bulletins to enter price changes
- Worked with floor team and managers to meet wide range of customer needs
Education
High School Diploma -
Treca Digital Academy
Marion, OH2013
Skills
- Cashier/Cash Handling
- Delivery Driver Experience With Valid License/Full Coverage Insurance
- Restaurant/Server, Food Service/Preparation Experience
- Direct, Consultative, Retail Sales/Upselling
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Product Knowledge/Customer Inquiries
- Ability to learn anything quickly, Goals and Performance
- Team/Vendor Oversight
Certification
- CTA - Certified Travel Associate
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Instacart Shopper
Instacart Shopper
03.2022 - Current
Mobile Expert
Metro By T Mobile Authorized Retailer
09.2019 - 09.2022
Cashier• Salesman, • Manager
GPX Snacks
07.2018 - Current
Service Porter
Gettel Toyota Of Bradenton
02.2015 - 08.2015
Receptionist
Gettel Toyota of Bradenton
01.2015 - 08.2015
Cashier/Customer
Luigi's Secret Recipes
04.2014 - 09.2014
High School Diploma -
Treca Digital Academy