Jennifer Harsdorf
Burnsville,MN
Summary
To seek and maintain full-time position as a police officer that offers challenges utilizing interpersonal skills, communication skills with in diverse communities and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Security Officer
Saint Paul Parks and Recreation
09.2022 - Current
- Patrol the Parks and Recreation Centers in Saint Paul
- Respond to Alarm calls at Saint Paul's Parks and Recreation Centers
- Enforce laws and ordinances at the local Parks and Recreation centers
- Conducted regular patrols of key areas to spot and control security concerns.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter crime.
- Investigated suspicious activities and persons to maintain security of all Saint Paul parks and recreation centers.
Security Officer
Safety Security & Solutions
01.2022 - 09.2022
- To enforce covid related protocols at Apple Store, maintained the overall safety of the store
- Oversaw daily monitoring and patrolled the store
- Served as primary point of contact for any security-related inquiries or concerns from staff members or guests.
- Reduced instances of theft by implementing effective access control measures and closely monitoring visitor activity.
- Conducted detailed incident reports for management review, resulting in increased awareness of security concerns.
- Maintained strong communication with team members, enabling efficient coordination during high-pressure situations.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Wrote detailed reports of all security breaches and investigations.
Loss Prevention Specialist
American Security & Investigations-Heartland Security
11.2018 - 11.2021
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
- Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Trained new employees on company loss prevention protocols, contributing to a culture of accountability and vigilance.
- Conducted thorough investigations of suspected internal and external theft cases, leading to increased resolution rates.
- Developed targeted strategies for high-risk merchandise areas, minimizing losses due to theft or damage during transport or display.
- Facilitated strong communication between store staff and loss prevention team, fostering awareness and cooperation among all personnel.
- Assisted in the apprehension and prosecution of shoplifters, deterring future incidents.
- Enhanced store security through regular surveillance and monitoring activities.
- Maintained detailed records of all loss prevention activities, ensuring accuracy and timely reporting to management.
- Collaborated with management to develop effective loss prevention policies and procedures tailored to store-specific needs.
- Provided loss control reporting for prospects and clients.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Decreased instances of theft by implementing comprehensive loss prevention strategies.
- Created and maintained records of security incidents and investigations.
- Provided excellent customer service while maintaining vigilance for potential theft or suspicious behavior.
- Conducted undercover operations when necessary, successfully identifying and addressing internal theft concerns within teams or among individuals employees.
- Monitored store surveillance cameras to detect suspicious behavior.
Cashier
Joann Fabrics
04.2018 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Prevented loss by vigilantly monitoring potential theft or fraud situations
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Cashier
Cub Foods
11.2017 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Warehouse Worker
Target Warehouse
11.2016 - 01.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 25 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Achieved timely dispatch of orders using effective time management strategies during picking process.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Verified documentation and condition of freight to assure quality standards were achieved.
Target Team Member
Target store
06.2015 - 11.2015
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Monitored and verified all merchandise was properly priced and labeled.
Custodian
South Washington School District
09.2012 - 01.2013
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Ensured healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Performed timely snow removal and ice management during winter months for safe campus access.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained floor cleaning and waxing equipment.
- Operated buffers and burnishers to clean and polish floors.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Cashier
Beaudry Express
05.2006 - 01.2007
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain clean, well-stocked store environment.
- Performed cash, card and check transactions to complete customer purchases.
Education
SKILLS Program - Law Enforcement
Hennepin Technical Collge
Brooklyn Park, MN05.2024
SKILLS Program - Law Enforcement
HERO Training Center
Cottage Grove, MN02.2023
Associate of Applied Science - Law Enforcement
Century College
White Bear Lake, MN12.2022
Associate of Applied Science - Criminal Justice
Minnesota School of Business
Blain Minnesota 11.2012
GED -
Century College
White Bear Lake, MN05.2002
Skills
- Analytical and Critical Thinking
- Excellent Communication within diverse communities
- Conflict Resolution
- Decision-Making
- Teamwork
- Patrol operations
- Complex Problem-Solving
- Conflict de-escalation
- Access Control Management
- Investigative abilities
- Crime Prevention
- Theft prevention training
- Security camera monitoring
- Alarm systems
- Attentive and Observant
Timeline
Security Officer
Saint Paul Parks and Recreation
09.2022 - Current
Security Officer
Safety Security & Solutions
01.2022 - 09.2022
Loss Prevention Specialist
American Security & Investigations-Heartland Security
11.2018 - 11.2021
Cashier
Joann Fabrics
04.2018 - 06.2018
Cashier
Cub Foods
11.2017 - 12.2017
Warehouse Worker
Target Warehouse
11.2016 - 01.2017
Target Team Member
Target store
06.2015 - 11.2015
Custodian
South Washington School District
09.2012 - 01.2013
Cashier
Beaudry Express
05.2006 - 01.2007
SKILLS Program - Law Enforcement
Hennepin Technical Collge
SKILLS Program - Law Enforcement
HERO Training Center
Associate of Applied Science - Law Enforcement
Century College
Associate of Applied Science - Criminal Justice
Minnesota School of Business
GED -
Century College
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