Jennifer Harsdorf
Summary
Hardworking professional with exceptional judgment, analytical and observation skills seeking a security officer with career advancement opportunities
Overview
19
19
years of professional experience
1
1
Certification
Work History
Correctional Officer
Hennepin County
Minneapolis, MN
07.2024 - Current
- Conducted searches of inmates and visitors to prevent the smuggling of contraband.
- Participated in training sessions to stay current on best practices in corrections and emergency response.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Supervised inmates during day-to-day activities.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
- Inspected cells and conducted random searches of common areas.
- Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
Security Officer
Saint Paul Parks and Recreation
Saint Paul, MN
09.2022 - 06.2024
- Patrol the Parks and Recreation Centers in Saint Paul
- Respond to Alarm calls at Saint Paul’s Parks and Recreation Centers
- Enforce laws and ordinances at the local Parks and Recreation centers
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored surveillance cameras and responded to suspicious activity.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Maintained high levels of alertness throughout shifts.
- Guarded restricted areas to prevent unauthorized entry.
- Investigated all reported incidents of theft or vandalism on premises.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Identified suspicious activity to determine appropriate response.
Security Officer
Safety Security & Solutions
01.2022 - 09.2022
- To enforce covid related protocols at Apple Store, maintained the overall safety of the store
- Maintained high levels of alertness throughout shifts.
- Guarded restricted areas to prevent unauthorized entry.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Investigated all reported incidents of theft or vandalism on premises.
- Completed incident reports to record security or loss prevention incidents.
- Provided friendly and professional assistance to employees, visitors and customers.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Loss Prevention Specialist
American Security & Investigations-Heartland Security
Saint Paul, MN
11.2018 - 01.2022
- Protected store assets, detained shoplifters, assisted in medical emergencies, maintained Store surveillance
- Maintained records of incidents, including employee violations and customer complaints.
- Apprehended trespassers and rule violators and removed from premises.
- Reviewed store layouts regularly for possible vulnerabilities in order to prevent theft or intrusions.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
- Coordinated with local law enforcement agencies when necessary regarding criminal activities.
- Investigated shoplifting cases and provided evidence in court proceedings as needed.
- Analyzed data from video surveillance systems to identify potential threats or areas of improvement.
- Conducted investigations into thefts and other security breaches.
Cashier
Joann Fabrics
Maplewood, USA
04.2018 - 06.2018
- Assisted customers with their purchase
- Organized and stocked merchandise on shelves
- Assisted with creating and decorating displays within the store
- Answered customers' questions and provided information on store procedures or policies.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Worked closely with front-end staff to assist customers.
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Warehouse Worker
Target Warehouse
Woodbury, USA
09.2017 - 12.2017
- Unloaded shipments from truck
- Located and stocked merchandise with the warehouse
- Packaged and boxed merchandise to be ready to be shipped
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Assisted in packaging and labeling of products for shipment.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Used pallet jacks to move items to and from warehouse locations.
- Used digital database to keep records of units and stock moved.
- Assembled orders according to customer requests.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Maintained stock levels in accordance with company policies.
- Used scanners to track parcel information, condition or receipt.
Cashier
Cub Foods
St. Paul, USA
11.2017 - 12.2017
- Provides prompt, efficient and friendly customer services
- Operates cash register accurately and efficiently
- Perform and handling transaction on timely manner
- Answered customers' questions and provided information on store procedures or policies.
- Counted and balanced cashier drawers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Worked closely with front-end staff to assist customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Built and maintained productive relationships with employees.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Custodian
South Washington School District
Woodbury, USA
09.2012 - 01.2013
- Maintained and cleaned the school
- Assisted staff with cleaning or fixing areas of the school as needed
- Assisted staff during sport tournaments or other events at the school
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Recycling materials whenever possible in accordance with company policy and local disposal regulations.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Completed routine maintenance checks, notifying management of needed repairs.
- Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Dusted furniture, machines or equipment.
- Serviced, cleaned and restocked restrooms.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Ensured that all equipment was properly stored after use.
Cashier
Beaudry Express
Elk River, USA
05.2006 - 01.2007
- Assisted customers, organized and stocked shelves, cleaned and helped
- Maintain store and store property
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Answered customers' questions and provided information on store procedures or policies.
- Counted and balanced cashier drawers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Verified customer age requirement for alcohol or tobacco purchases.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customer questions and provided store information.
- Welcomed customers, offering assistance to help find store items.
Education
SKILLS Program - Law Enforcement
Hennepin Technical College
Brook Park, MN01-2024
SKILLS Program - Law Enforcement
Rasmussen College
Cottage Grove, MN01-2023
Law Enforcement Program -
Century College
White Bear Lake, MN12.2022
Associate and Applied Science - criminal justice
Minnesota School of Business and Globe College
Elk River, MN05.2012
Skills
- Spoken language English
- Contraband search
- Incident report writing
- Behavior management
- De-escalation techniques
- Surveillance monitoring
- Conflict resolution
- Policy enforcement
- Inmate supervision
- Security protocols
- Team collaboration
- Emergency response
- Inmate behavior modification tactics
- Relationship building and management
- Crisis intervention training
- Mental health awareness
- Spoken language German
- People Skills
- Conflict management
- Microsoft Word
- Microsoft Excel
Websites
Certification
- First Aid/CPR/AED Certification, 11/01/18
- Mental Health First Aid Adult
Timeline
Correctional Officer
Hennepin County
07.2024 - Current
Security Officer
Saint Paul Parks and Recreation
09.2022 - 06.2024
Security Officer
Safety Security & Solutions
01.2022 - 09.2022
Loss Prevention Specialist
American Security & Investigations-Heartland Security
11.2018 - 01.2022
Cashier
Joann Fabrics
04.2018 - 06.2018
Cashier
Cub Foods
11.2017 - 12.2017
Warehouse Worker
Target Warehouse
09.2017 - 12.2017
Custodian
South Washington School District
09.2012 - 01.2013
Cashier
Beaudry Express
05.2006 - 01.2007
SKILLS Program - Law Enforcement
Hennepin Technical College
SKILLS Program - Law Enforcement
Rasmussen College
Law Enforcement Program -
Century College
Associate and Applied Science - criminal justice
Minnesota School of Business and Globe College