Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Hart

Bel Air,MD

Summary

Proven HR and Payroll Administrator with a track record of enhancing employee satisfaction and streamlining payroll processes at Koons Volvo Cars White Marsh. Skilled in Microsoft 365 and adept at time management. My expertise in warranty policies and commitment to results have driven substantial improvements in warranty operations.

Overview

19
19
years of professional experience

Work History

Human Resource, Payroll, and Warranty Admin

Koons Volvo Cars White Marsh
11.2021 - Current

Payroll Administrator:

  • Calculating wages, salaries, overtime, and other compensation.
  • Processing payments, including direct deposits, and ensuring they are accurate and on time.
  • Maintaining employee records, including hours worked, pay rate, and salary.
  • Creating payroll reports for management, including federal, state, and local payroll tax reporting.
  • Ensuring compliance with employment laws, including equal pay, maternity leave, and redundancy procedures.
  • Answering employee questions about pay slips and timesheets, and resolving issues with payroll matters.
  • Auditing information to ensure it is accurate and up-to-date.
  • Withholding benefits, deductions, garnishments, and levies.

Human Resources Administrator:

  • In charge of coordinating hiring efforts, onboarding new employees, and making sure all paperwork involved with hiring someone is filled out.
  • Ensuring that everything from the first day to each subsequent day is navigated successfully.
  • Handle compensation and benefits, training, and employee relations.

Warranty Administrator:

  • Handling warranty claims in a timely manner, including reviewing repair orders, following up on unpaid claims, and resubmitting/appealing denied claims.
  • Keeping track of warranty claims, including processed, filed, and completed claims.
  • Following warranty policies and procedures, and monitoring quality standards and legal requirements.
  • Reconciling warranty receivables with payments.
  • Monitor factory recalls and announcements to stay on top of changes.

Warranty Administrator

Jones Junction Chrysler, Dodge, Jeep, and RAM
03.2014 - 11.2021

Handling warranty claims in a timely manner, including reviewing repair orders, following up on unpaid claims, and resubmitting/appealing denied claims. Keeping track of warranty claims, including processed, filed, and completed claims. Following warranty policies and procedures, and monitoring quality standards and legal requirements. Reconciling warranty receivables with payments. Monitor factory recalls and announcements to stay on top of changes.

Service Advisor

Jones Junction Hyundai
09.2012 - 04.2014
  • Customer service professional who works with customers and mechanics to ensure that customers are satisfied with the services they receive at a car dealership.
  • Greeting customers, handling complaints, and providing excellent customer service.
  • Providing accurate estimates of repair costs, labor, and time.
  • Inspecting vehicles and referring to service history to identify problems.
  • Scheduling service appointments and communicating with customers about the status of their vehicle's repair.
  • Advising customers on how to maintain their vehicles and the value of following manufacturer recommendations.

Service Advisor

Antwerpen Hyundai of Catonsville
02.2006 - 09.2012
  • Customer service professional who works with customers and mechanics to ensure that customers are satisfied with the services they receive at a car dealership.
  • Greeting customers, handling complaints, and providing excellent customer service.
  • Providing accurate estimates of repair costs, labor, and time.
  • Inspecting vehicles and referring to service history to identify problems.
  • Scheduling service appointments and communicating with customers about the status of their vehicle's repair.
  • Advising customers on how to maintain their vehicles and the value of following manufacturer recommendations.

Education

High School Diploma -

Catonsville High School
Baltimore, MD
06.2003

Skills

  • Recruitment and Onboarding
  • Payroll Administration
  • Human Resources Management
  • Recruiting
  • Pre-Employment Screening
  • Employee Onboarding
  • Time Management
  • Microsoft 365, including Excel, One Drive, and Teams
  • Reconciling Accounts

Timeline

Human Resource, Payroll, and Warranty Admin

Koons Volvo Cars White Marsh
11.2021 - Current

Warranty Administrator

Jones Junction Chrysler, Dodge, Jeep, and RAM
03.2014 - 11.2021

Service Advisor

Jones Junction Hyundai
09.2012 - 04.2014

Service Advisor

Antwerpen Hyundai of Catonsville
02.2006 - 09.2012

High School Diploma -

Catonsville High School
Jennifer Hart