JENNIFER HART
NORCROSS,Georgia
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
FEMALE MANAGER/Front Desk Receptionist
Jeju Sauna
02.2024 - 04.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
Customer Service Representative
CarMax
02.2022 - 07.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
Customer Service Representative
ZEPH CENTER
06.2019 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Education
High School Diploma -
BENJAMIN BANNEKER HIGH SCHOOL
ATLANTA, GA05-2013
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Microsoft Word
- Typing 30 words per minute
Timeline
FEMALE MANAGER/Front Desk Receptionist
Jeju Sauna
02.2024 - 04.2025
Customer Service Representative
CarMax
02.2022 - 07.2023
Customer Service Representative
ZEPH CENTER
06.2019 - 02.2022
High School Diploma -
BENJAMIN BANNEKER HIGH SCHOOL
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