Jennifer Hartman
Trenton,NC
Summary
Dedicated retail professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced retail with over 25 years of experience in the retail industry. Excellent reputation for resolving problems and improving customer satisfaction.
Versatile team member offering over 25 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
35
35
years of professional experience
Work History
Team Lead, Asset Protection, Online Shopper
Walmart
06.2021 - 12.2022
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Coached team members in techniques necessary to complete job tasks.
- Designed strategic plan for component development practices to support future projects.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Trained new team members by relaying information on company procedures and safety requirements.
ED Cashier
Carolina East Medical Center
01.2019 - 07.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Assistant Manager
Five Below
06.2020 - 06.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Assistant Manager
Ollie’s
08.2017 - 12.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
Store Manager
Burkes Outlet Bealls
08.2013 - 07.2017
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Analyzed and interpreted store trends to facilitate planning.
- Devised processes to boost long-term business success and increase profit levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Teller
SunTrust
08.2011 - 04.2013
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Stocked supplies for customers and personal teller station.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Received loan and utility payments, sending funds to correct destinations.
- Calculated fees due, interest and change for customer transactions.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Special Service Desk Supervisor
The Home Depot
03.2003 - 08.2011
- Answered multi-line phone system and greeted callers enthusiastically.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Store Accountant, Customer Service, Vendor Receive
Harris Teeter
02.1997 - 03.2011
- Processed transactions by calculating purchase totals and collecting payments.
- Refilled up to Number machines each day.
- .
- Communicated with store employees to maintain conditions and appearance of retail area.
- Answered questions and assisted customers with item selection and location.
- Built and maintained strong relationships with wholesalers.
- Reconciled inventory and customer orders regularly to monitor product availability.
- Stayed current on product specs and prices and accurately updated display product literature.
- Visited customers to stock retail shelves and document inventory levels.
Education
Diploma - Business
Pinellas Park High School
Largo, FL09.1977
Skills
- Sales Proficiency
- Team Goals
- Online Promotions
- Price Changes
- Creative Solutions
- Data Operations
- Inventory Management Systems
- Project Requirements
- POS Inventory System Operation
- Providing Feedback
- Customer Needs Assessments
- Personal Grooming Standards
- Pallet Jacks
- Cycle Counts
- Returns Policies
- Credit Checks
- Promotions Programs
- Online Order Processing
- Loss Prevention Goals Monitoring
- Personal Shopping
- Order Reviews
- Prioritizing Orders
- Upbeat and Outgoing Attitude
- Custom Orders
- Emergency Calls
- Shipment Processing
- Verbal and Written Communication
- Cash Counting
- Safety Violations
- Organization and Planning
- Cash Register Operations
- Attention to Detail
- Corrective Actions
- Production Targets
- Strategic Vision
- Verifying Order Accuracy
- Loyalty Programs
- Personal Interviews
- Customer Service
- Accurate Money Handling
- Mobile Applications
- Credit Card Applications
- Rewards Tracking
- Productivity Performance
- Delivery Procedures
- Bagging Items
- Staff Assignments
- Financial Controls
- Revenue Growth
- Improvement Plans
- Performance Goals
- Consultative Sales Approach
- Customer Relationships
- Hygiene Standards
- Personalized Support
- Corporate Standards
- Information Management
- Bank Deposits
- Completing Applications
- Resource Management
- Light Housekeeping
- Guest Satisfaction
- Company Guidelines
- Inventory Records
- Digital Payments
- End Cap Placement
- Customer Buying Habits
- Credit and Debt Card Processing
- Special Assignments
- Selling Techniques
- Payment Tracking
- Order Accuracy
- Phone Systems
- Effective Multitasking
- Documentation
Timeline
Team Lead, Asset Protection, Online Shopper
Walmart
06.2021 - 12.2022
Assistant Manager
Five Below
06.2020 - 06.2021
ED Cashier
Carolina East Medical Center
01.2019 - 07.2021
Assistant Manager
Ollie’s
08.2017 - 12.2019
Store Manager
Burkes Outlet Bealls
08.2013 - 07.2017
Teller
SunTrust
08.2011 - 04.2013
Special Service Desk Supervisor
The Home Depot
03.2003 - 08.2011
Store Accountant, Customer Service, Vendor Receive
Harris Teeter
02.1997 - 03.2011
Diploma - Business
Pinellas Park High School
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