Jennifer Hartman
Pea Ridge,AR
Summary
Enthusiastic, creative professional with over 20 years of customer service experience. Entrepreneurial Photography industry professional with skills and experience necessary to successfully lead business operations. Manage all day-to-day functions with skill and efficiency while planning for future changes and advancements. 3 years of substitute teacher experience bringing skills in lecturing, leading discussions, and engaging students. Step smoothly into diverse classrooms with student-focused approach. 20+ years of customer service experience 2 years retail management experience 4 years experience in curriculum development Proven ability to manage and direct work groups Strong written and verbal communication skills
Overview
18
18
years of professional experience
Work History
Assistant Manager - Events
Kendra Scott -
11.2022 - Current
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Managed store personnel by delegating tasks and supervising daily operations.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Partnered with non profits through Kendra Gives Back Events to help raise funds for charities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Photographer / Owner
Jennifer Hartman Photography
08.2014 - Current
- Take high-quality portrait photos of couples, families, pets, sports teams, dancers, and corporate head shots in studio or on site
- Worked with personal, business, and organizational clients to effectively realize creative visions
- Coordinated busy schedule of on-site appointments, location shoots, and personal portraiture
- Proficient in Adobe Photoshop
- Manage website & social media accounts
- Collaborate with various sports organizations, dance studios, and local non profits to create portraits on location and at event venues
- Create marketing for events
- Manage editing, ordering, and delivering a high amount of images while maintaining contact with clients and organizations in a timely manner
- Photos published in Citiscapes & Kids Directory Magazine
- Illustrator for 2020 released book "You'll Find Me at the Ocean"
Substitute Teacher
Pea Ridge Public Schools
08.2017 - 03.2020
- Updated classroom records with information such as attendance and participation
- Sustained relationships with school personnel by answering questions and offering support
- Upheld class discipline standards
- Protected students by consistently following strict behavior management and monitoring procedures
- Assisted classroom teacher with reintegrating into classes by leaving detailed notes
- H
People Director Assistant Wal-Mart
Walmart
07.2006 - 07.2008
- Created monthly review for VP Human Resources WM Stores.
- Analyzed journals to verify budgets are on target.
- Managed overall turnover report for Realty Division.
- Managed work options requests for Realty Division.
- Developed curriculum with RU Leadership
- Facilitated classes with RU Leadership
- Journaled out charges for Realty University Training to various depts in Realty.
- Co-chaired Susan G Komen for Wal-Mart Home Office
Education
Arkansas Tech University
University of Arkansas Fort Smith
Skills
- Task Delegation
- Problem-solving aptitude
- Promotional planning
- Customer Relations
- Excellent Communication
- Interpersonal Skills
- Retail Store Operations
- Innovative Mindset
- Multitasking Abilities
- Team building
Timeline
Assistant Manager - Events
Kendra Scott -
11.2022 - Current
Substitute Teacher
Pea Ridge Public Schools
08.2017 - 03.2020
Photographer / Owner
Jennifer Hartman Photography
08.2014 - Current
People Director Assistant Wal-Mart
Walmart
07.2006 - 07.2008
Arkansas Tech University
University of Arkansas Fort Smith