Jennifer Hase
Kyle,TX
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably with Marriott International, Inc. Excelled in complaint resolution and customer consulting, enhancing client satisfaction and loyalty. Demonstrated exceptional time management and professional telephone demeanor, significantly improving operational efficiency. Skilled in both critical thinking and email management, adept at driving customer success and business growth.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
White Knight Pest Control
Buda, TX
11.2024 - Current
- Educated clients on pests and methods of removal.
- Worked independently to manage daily schedules and route planning efficiently.
- Educated clients on preventative measures and the importance of sanitation to reduce future pest problems.
- Scheduled and confirmed appointments.
- Documented sales call data in company software.
- Managed a high volume of emails related to appointment scheduling requests.
- Updated customer information in the database accurately.
Customer Service Sales Representative
Marriott International, Inc.
Austin, TX
12.2021 - 11.2024
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Contacted customers about potential service upgrades, new services and account changes.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Input customer data into reservation systems and updated to reflect room changes.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Assisted with room reservations, changes and cancellations.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Resolved customer complaints in a timely manner while following company policies and procedures.
Education
High School Diploma -
John B Connally High School
Austin, TX05-2011
Skills
- Account updating
- Scheduling
- Complaint resolution
- Delivery scheduling
- Report creation
- Customer consulting
- Inbound and outbound calling
- Critical thinking
- Email management
- Professional telephone demeanor
- Typing proficiency
- Positive and professional
- Task prioritization
- Call center experience
- Time management
- Hospitality and accommodation
References
References available upon request.
Timeline
Customer Service Representative
White Knight Pest Control
11.2024 - Current
Customer Service Sales Representative
Marriott International, Inc.
12.2021 - 11.2024
High School Diploma -
John B Connally High School
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