Jennifer Hatfield
Winchester,VA
Summary
Dedicated professional eager to transition into a new field. Strong organizational skills and a positive attitude will contribute to achieving team goals and enhancing overall productivity. Ready to apply innovative ideas and a strong work ethic to drive success in a new and exciting professional setting.
Knowledgeable educator with background in substitute teaching. Engaged students through interactive lessons and maintained positive classroom environment. Demonstrated adaptability and effective classroom management skills.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Substitute Teacher
Fairfax County Public Schools
12.2022 - Current
- Implemented lesson plans.
- Maintained an organized and orderly classroom environment.
- Managed classrooms from pre-k through 12th grade in various schools throughout district.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Manager
Zandra’s Taqueria
03.2022 - 11.2022
- Customer service. Manage staff and facilities, 7 shifts, Toast, Restaurant 365.
- Improved marketing to attract new customers and promote business.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Assistant Director of Residential Services
Madison-Cortland ARC
10.2009 - 03.2022
- Recruited and hired staffing, managed strategy, policy compliance, finances, and daily operations of 8 group homes, with 100+ staff and 45 individuals with varying levels of medical care and developmental disabilities.
- Paylocity, EDP, Choices.
- Providing supervision, training and support to management, staff, and adjunct departments.
- Development of successful staff retention strategies.
- Restructured the residential department and designed a training program that increased quality of care and staff morale also mitigated lost billing opportunities, creating 103% increased revenue from the previous fiscal year.
- Administration and maintenance of documentation, records, reports, writing and implementation of program service plans.
Education
Some College (No Degree) - Anthropology
State University of New York At Cortland
Cortland, NYSkills
- Sales, Customer Service
- Data Analysis
- Administrative/Management team building and leadership
- Staff hiring, training and development
- Performance tracking
- Payroll, benefits, and account management
- Budgeting
Classroom management
Student engagement
Adaptable
Lesson plan implementation
Timeline
Substitute Teacher
Fairfax County Public Schools
12.2022 - Current
Manager
Zandra’s Taqueria
03.2022 - 11.2022
Assistant Director of Residential Services
Madison-Cortland ARC
10.2009 - 03.2022
Some College (No Degree) - Anthropology
State University of New York At Cortland