Jennifer Hattenbach
Fort Lauderdale,FL
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office, project needs and personnel.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
The Zoofy Group
PLANTATION, FL
01.2023 - Current
- Provide administrative support to the executive team, scheduled meetings, and managed calendars.
- Create travel arrangements for senior managers based on their specific requirements.
- Develop project plans for multiple tasks assigned by upper management.
Sales-Marketing Consultant
Drug Place Pharmacy
Hollywood, Florida
02.2012 - 08.2024
- Educated international outsourced call centers on sales, marketing, CRM, software systems, and P&Ps to follow outsourced in the Dominican Republic, Panama, and Colombia. Growing the company with educational marketing & sales strategies to better educate the public and staff.
- Translated business needs, issues, and ideas into successful strategies and action plans in both English and Spanish. Assisted front-line personnel with delivering timely service to customers by expertly managing support needs. Enabled strong and consistent team sales with organized schedules and materials.
- Introduced and deployed data-driven improvements to CRM and billing systems. Protected the organization in the event of emergencies with well-planned crisis management strategies.
- Implemented clear policies governing routine and special business operations. Hands-on assisting with local and state inspections conducted in the company.
- Created an inclusive email marketing strategy to engage potential clients.
- Provided comprehensive training to interviewers on collecting accurate and dependable data.
Health Care Consultant
Mobility Maxx
PLANTATION, FL
01.2022 - 11.2023
- Provided comprehensive oversight of documentation during the office's development and transition into medicare and private insurance.
- Coordinated healthcare services with other providers such as physicians, hospitals, nursing homes, social workers, physical therapists.
- Maintained accurate records in alignment with agency policies and procedures.
- Determined eligibility for home health care benefits through insurance companies or government programs.
- Adhered to HIPAA regulations to preserve the confidentiality of patient data.
International Director of Operation
PKDH Health Care Distributors SRL/LLC
Hollywood , FL
11.2018 - 10.2022
- Spearheaded and launched a branch of the U.S.-based distribution company in the Caribbean -Dominican Republic. Assisted with all aspects from locating a strategic location for local distribution purposes, warehouse permits, licensing, inspections, banking, and finance, Human Resources and overall training of staff in both English and Spanish.
- Modeled a marketing and sales strategy that allowed us a gateway into growth with major retailers. Gaining major contracts with supermarket chains such as Bravo Supermarket , Nacional, Trebol and more. Pharmacy, Beauty, and Wellness Centers throughout the entire Dominican Republic with an average of 35% percent growth per year.
- Gaining Ascencia Diabetic Supplies contract to become the Caribbean official distributor for their Diabetic Supplies.
- Developed and maintained relationships with key stakeholders in various countries around the world.
- Directed the development, implementation, and evaluation of international business plans.
- Collaborated with government officials to facilitate regulatory compliance overseas.
- Developed comprehensive export and import policies and procedures for all international transactions.
- Ensured that products met quality standards established by local governments or industry associations.
- Forecasted customer demand to set prices or credit terms for goods or services.
CEO
Probiz Consulting Services LLC
Weston, Florida
04.2017 - 08.2020
- Established innovative U.S.-based consulting firm with branches in the Dominican Republic, attracting clients seeking outsourced customer service, sales training, marketing expertise, insurance verification agents, and collections.
- Managed website, marketing materials, and social media content to keep track of developments. Protected company interests as the liaison between the organization and external parties.
- Successfully recruited, trained, mentored and managed a diverse group of employees throughout the organization.
- Boosted revenue by 13% through successful client relations management.
Education
certificate - HIPPA -MEDICAL
HIPPA TRAINING FOR MEDICAL STAFF
MIAMI, FL07-2022
REAL ESTATE ASSOCIATE - Real Estate
GOLD COAST
TAMARAC, FL 04-2022
certificate - Limited Access Terminal Operator
FDLE
Miami, FL11-1998
Associate of Arts - Criminal Justice
Miami Dade College
Miami, FL05-1995
Skills
- Proposal Writing
- Spreadsheet Management
- Presentation Design
- Quality Assurance
- New Business Development
- Medical Terminology
- OSHA Compliance
- Account balancing reconciliation
- Multitasking and prioritization
- English/Spanish Fluency
- Payroll and budgeting
Affiliations
- Exercise, read, marathon runner.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Mentor
- instructor
- sales
References
References available upon request.
Timeline
Administrative Assistant
The Zoofy Group
01.2023 - Current
Health Care Consultant
Mobility Maxx
01.2022 - 11.2023
International Director of Operation
PKDH Health Care Distributors SRL/LLC
11.2018 - 10.2022
CEO
Probiz Consulting Services LLC
04.2017 - 08.2020
Sales-Marketing Consultant
Drug Place Pharmacy
02.2012 - 08.2024
certificate - HIPPA -MEDICAL
HIPPA TRAINING FOR MEDICAL STAFF
REAL ESTATE ASSOCIATE - Real Estate
GOLD COAST
certificate - Limited Access Terminal Operator
FDLE
Associate of Arts - Criminal Justice
Miami Dade College