Jennifer Hauser
Monee,Illinois
Summary
Dynamic professional with a robust background in customer service, administrative support, and exceptional communication skills. Demonstrated expertise in efficiently managing diverse responsibilities with keen attention to detail. Eager to leverage strengths in an internship to enhance practical knowledge and experience while pursuing a Psychology degree. Committed to contributing positively to team objectives and fostering a collaborative work environment.
Overview
31
31
years of professional experience
Work History
FRONT DESK RECEPTIONIST
K9 Tail shakers
03.2025 - Current
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
- Monitored front desk traffic to support customer satisfaction.
- Updated client contact information regularly in order to keep accurate records of communications sent out.
- Assisted with completion of forms or sign-in procedures.
- Established and maintained good communications with personnel and clientele.
- Answered questions about company location and hours of operation.
- Maintained cleanliness and organization of public areas and conference rooms.
- Received payments and recorded receipts for services.
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.
ENTREPRENEUR, US
Cleaning Blessings
01.2009 - Current
- Created a strong base following of clients through ads on social media
- Strong time management skills and proven history of workplace punctuality.
- Attention to detail and meticulous use of proper safety procedures.
- Responsible for all housekeeping services, cleaning home.
- Experience with a variety of cleaning products and tools.
- Good interpersonal and communication skills.
- Self-directed and motivated.
- Collaborated with clients to identify their needs and develop customized solutions.
- Devised strategies for increasing customer loyalty through excellent service delivery.
- Identified potential areas of improvement in operational processes, resulting in increased efficiency.
- Demonstrated organizational and interpersonal skills to collaborate successfully and deliver results.
- Implemented creative problem-solving methods when faced with difficult challenges.
- Set prices and credit terms for goods and services, based on forecasts of customer demand.
MOTHER AND DOMESTIC ENGINEER, US
Personal Home
01.2001 - 01.2022
- Advise family in private home in dealing with problems like cleanliness and household utilities
- Manages family finances, analyze and prepare monthly budget.
- Assigns, as well as schedules, housekeeping duties to household members according to their capabilities and help them in establishing good study habits.
- Advance training in alternative dispute resolution and excellent communication skills.
- Strong emphasis on time management, accounts receivable, accounts payable, and tracking inventory.
- Required to work with no supervision or guidance to make quick, crucial and often unprecedented decisions.
- Conducted root cause analysis on component failures.
PURCHASING AGENT, US
Beverly Manufacturing
01.1999 - 01.2000
- Experience in research of companies to find value in new leads of steel suppliers.
- Required to perform Administration duties which included Microsoft and excel.
- Prepared purchase orders and tracked their progress from order placement to receipt of goods and services.
- Developed and maintained professional relationships with vendors and suppliers.
- Negotiated prices and terms with suppliers to achieve best value for the company.
- Monitored supplier performance and addressed any issues in a timely manner.
- Monitored stock levels and identified purchasing needs in a timely manner.
- Generated purchase orders, contracts, and other documentation to support the procurement process.
- Assisted in developing long-term plans for supply chain operations that aligned with organizational goals.
- Solicited bids and compiled recommendations to conduct and participate in negotiation phase.
- Conferred with staff, users, and vendors to discuss defective or unacceptable goods or services and determine corrective action.
- Purchased highest quality merchandise at lowest possible price and in correct amounts.
- Prepared purchase orders, solicited bid proposals, and review requisitions for goods and services.
- Reviewed catalogs, industry periodicals, and directories and consulted with other department personnel to locate necessary goods and services.
- Monitored changes affected supply and demand, tracked market conditions, price trends, and futures markets.
ADMINISTRATIVE ASSISTANT, US
Hauser’s Auto Body
01.1995 - 01.1999
- Answered and managed incoming and outgoing calls while recording accurate messages
- Maintained a clean reception area, including lounge and associated areas.
- Composed documents and organized office to increase efficiency.
- Interacted professionally and communicated effectively with all staff.
- Maintaining confidentiality of documents.
- Prepared invoice for every new customer, including information on vehicle.
- Maintained files and filing, keeping sensitive information confidential.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Maintained office inventory by assisting with supply orders.
- Processed incoming mail and distributed to relevant departments or individuals.
- Screened incoming telephone calls, routing to appropriate personnel.
- Proofread documents for grammar accuracy prior to submission.
- Greeted and screened visitors to direct to correct employee or office.
- Answered telephones to give information to callers, take messages, or transfer calls.
Education
DEGREE IN PSYCHOLOGY -
Trinity Christian College
01.2023
Skills
- Problem-solving expertise
- Attention to detail
- Telephone etiquette
- Verbal and written communication
- Active listening
- Customer service excellence
- Customer service
- Appointment scheduling
- Data entry
- Payment processing
- Front desk management
- Document organization
- Call handling
- Administrative support
- Listening skills
- Scheduling
- Scheduling appointments
- Administrative skills
Timeline
FRONT DESK RECEPTIONIST
K9 Tail shakers
03.2025 - Current
ENTREPRENEUR, US
Cleaning Blessings
01.2009 - Current
MOTHER AND DOMESTIC ENGINEER, US
Personal Home
01.2001 - 01.2022
PURCHASING AGENT, US
Beverly Manufacturing
01.1999 - 01.2000
ADMINISTRATIVE ASSISTANT, US
Hauser’s Auto Body
01.1995 - 01.1999
DEGREE IN PSYCHOLOGY -
Trinity Christian College
PUBLICATIONS
Worship is More than you Think