Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Havers

Redding,CA

Summary

Results-Oriented Administrative Professional with successful experience in fast-paced office settings, consistently delivering exceptional customer service and providing comprehensive staff support. Demonstrated expertise in completing various clerical tasks efficiently and offering reliable assistance to ensure seamless operations. Eager to contribute strong organizational skills, meticulous attention to detail, and independent work ethic to a dynamic team.

Overview

20
20
years of professional experience

Work History

Student Ambassador

Shasta College
04.2025 - Current
  • Maintained knowledge of college policies and procedures to assist students accurately.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.

Office Administrative Assistant

TSM Insurance Services
03.2024 - 09.2024
  • Managed daily office operations, ensuring efficient workflow and organized environment.
  • Assisted in scheduling appointments and coordinating meetings for team members.
  • Maintained accurate records and files, improving retrieval time for important documents.
  • Provided customer service support, addressing client inquiries and resolving issues promptly.
  • Collaborated with team members on projects, enhancing communication and workflow efficiency.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Customer Service Call Center Representative

Bold Beauty Brands
02.2021 - 05.2022
  • Provided exceptional customer support, resolving inquiries and complaints efficiently.
  • Utilized CRM software to track customer interactions and enhance service quality.
  • Adapted communication styles to effectively address diverse customer needs and preferences.
  • Documented customer feedback to identify trends and suggest process improvements.
  • Collaborated with cross-functional teams to streamline service delivery processes.
  • Contributed to a positive work atmosphere by actively engaging in team meetings and discussions.
  • Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
  • Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
  • Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
  • Collaborated with other departments to resolve cross-functional issues affecting customer experience positively.
  • Retained customers by offering alternative solutions during difficult interactions or potential cancellations of services.
  • Assisted in streamlining processes within the department for improved efficiency and effectiveness of customer support operations.
  • Recognized as a top performer on multiple occasions for achieving outstanding customer satisfaction ratings.
  • Supported colleagues with handling complex cases and provided insights for better decision-making in challenging situations.
  • Provided constructive feedback to supervisors regarding potential areas of improvement in policies or procedures that could enhance the customer experience further.

Operations Team Leader

JOANN Fabrics and Crafts
10.2005 - 06.2015
  • Coordinated daily operations to enhance team efficiency and workflow.
  • Implemented process improvements to streamline task execution and reduce delays.
  • Trained new team members on operational protocols and safety procedures.
  • Monitored inventory levels, ensuring timely restocking and resource availability.
  • Conducted regular performance evaluations to identify areas for improvement.
  • Managed scheduling to optimize workforce allocation during peak hours.
  • Resolved operational issues swiftly, maintaining productivity and team morale.
  • Helped set and manage objectives for quality, productivity and compliance.
  • Kept team activities in compliance with safety, regulatory and environmental guidelines.
  • Trained, coached and managed roughly 30 person team during non peek season and roughly 60 person team during peek season.
  • Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
  • Achieved superior service levels by closely monitoring performance metrics and addressing any issues promptly.
  • Promoted a positive work environment by fostering open communication and encouraging teamwork among employees.

Education

Associate Degree Medical Office Professional -

Shasta College
Redding, CA
12-2026

High School Diploma -

Elk Grove High School
Elk Grove, CA
06-1991

Skills

  • Customer engagement
  • Team management
  • Problem-solving
  • Customer service
  • Multitasking
  • Excellent communication
  • Decision-making
  • Data entry
  • Task prioritization
  • Incident response

Timeline

Student Ambassador

Shasta College
04.2025 - Current

Office Administrative Assistant

TSM Insurance Services
03.2024 - 09.2024

Customer Service Call Center Representative

Bold Beauty Brands
02.2021 - 05.2022

Operations Team Leader

JOANN Fabrics and Crafts
10.2005 - 06.2015

Associate Degree Medical Office Professional -

Shasta College

High School Diploma -

Elk Grove High School

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