Jennifer (Hawkins) Hix
Cookeville,TN
Summary
Strong Work Ethic
Successful in Management and Customer Service (25+ years)
Methodical thinker
Reliable and Efficient
Overview
22
22
years of professional experience
Work History
Manager
Cookeville Kitchen Sales / Cookeville Counter Tops
02.2022 - Current
- Process orders received via email, order system, phone call or fax
- Checking orders for accuracy and obtaining any additional information needed
- Placing material on order with supplier, or putting order in production should it be stock product
- Invoicing of all orders
- Tracking of all materials
- Receiving of material from supplier
- Re-Order & Track any damaged Products rec'd from supplier
- Scheduling of daily production
- Provide technical support for fabrication shop
- Scheduling of all deliveries
- Handling all signed paperwork from deliveries
- Billing each wholesale customer
- Oversee accounts receivable for all wholesale customers
- Providing Customer Service to all Wholesale customers
Legal Administrative Assistant
Law Office Of D. Michael Kress III
06.2020 - 08.2022
- All Office Clerical work
- Answer phones
- Maintain Client Physical and Electronic Files
- Client Billing and receive client payments
- Modify pre-typed Legal documents to be specific per case
- File Documents with courts
- Send out Certificate of Service to parties involved.
Installs Coordinator (Sub-contractor for Lowe's)
Cookeville Kitchen Sales / Cookeville Counter Tops
06.2016 - 08.2020
- Scheduled details to be performed by installers.
- Maintained communications with installers on all details and installs to stay current on all happenings and customer requests.
- Quote completed detail material and labor to store.
- If order was sold by Lowe's, order would be sent to me where product and labor amounts on PO would be checked, providing it was correct, would then place material on order.
- Incorrect PO amounts would be sent back to store for corrections to be made.
- Tracked all product per job, scheduled installs with Lowe's customer, scheduled install with installers, oversaw progress of job, and billed Lowe's for job once completed.
- Main contact with Installed Sales division of Lowe's Corp. Office regarding installations of Laminate Counter Top sales.
- Main point of contact and person who determined what to do to correct any issues, as well as, put a solution in action to quickly and efficiently take care of customer/issue.
Expedite Freight Coordinator
Averitt Express
12.2014 - 06.2016
- Was hired back into Expedite Department.
- Planned routing of expedite shipments, either on Averitt equipment, sub-contract labor, or flights.
- Sent out bids for sub-contract work to move freight in time frame needed.
- Contracted with sub-contractor(s) and/or booked flights
- Tracked shipments start to finish while keeping in touch with shipper to provide updates.
Sales Representative
Design Works
07.2014 - 12.2014
- Outside sales position.
- Visited existing customers.
- Lowe's and Home Depot box stores all around the Nashville area and in Kentucky.
Expedite Coordinator
Averitt Express
08.2012 - 07.2014
- Hired in as customer service in call center.
- Transferred out of customer service center after 6 months and into Expedite Department.
- Once in Expedite Department, job was to move freight quicker than standard lead times from point A to point B for customers with deadlines to meet.
- Customers would provide info on freight, pick up and deliver info and time frame needed.
- Sent out bids to sub-contract partners, accepted and routed shipments, either on Averitt equipment, sub-contract labor, and/or booked flights
- Tracked shipments from start to finish while keeping in touch with customers with updates during transit.
Office Manager / Counter Top Manager
Cookeville Kitchen Sales / Cookeville Counter Tops
02.2002 - 08.2012
- Hired to manage Cookeville Counter Tops approximately one year after current owner had purchased business from original owner.
- When I started Cookeville Counter Tops in 2002, they had a small wholesale customer base, including 2 Lowe's stores (Cookeville and Crossville), The Contractor Yard, and many small cabinet shops/wholesale customers.
- It was my job to oversee and manage wholesale end of laminate countertop business.
- With help of amazing shop crew, wholesale business grew to servicing over 50 Lowe's stores and started the process application process to become an installer of laminate counter tops for Lowe's.
- I created and implemented procedures of:
- Flow of orders, Order of materials, Receipt of Materials, Production Schedules, Delivery Schedules, and Customer Billing. Further Responsibilities included, but not limited to:
- Process Orders received either via fax or phone-in
- Checking orders for accuracy, and obtaining any additional information needed.
- Placing material on order with supplier, or putting order in production should it be stock material.
- Invoicing of all orders.
- Tracking of all materials.
- Receiving material from supplier.
- Scheduling daily production of all orders.
- Scheduling of all deliveries.
- Handling all signed paperwork from deliveries.
- Billing each wholesale customer via statements each month.
- Billing Lowe's via Lowe's Link
- Oversee accounts receivable for all wholesale customers.
- Providing Customer Service to all Wholesale customers.
- Covered for Owners when out of town.
- One of two employees able to write and sign company checks.
Education
High School Diploma -
Cookeville High School
Cookeville, TNSkills
- Professional and Courteous
- Complex Problem-Solving
- Decision-Making
- Good Judgment
- Training and Development
- Staff Management
- Product Management
- Customer Service
- Problem Resolution
- Process Improvement
- Schedule Preparation
- Computer Skills
- Schedule Management
- Scheduling and Coordinating
Timeline
Manager
Cookeville Kitchen Sales / Cookeville Counter Tops
02.2022 - Current
Legal Administrative Assistant
Law Office Of D. Michael Kress III
06.2020 - 08.2022
Installs Coordinator (Sub-contractor for Lowe's)
Cookeville Kitchen Sales / Cookeville Counter Tops
06.2016 - 08.2020
Expedite Freight Coordinator
Averitt Express
12.2014 - 06.2016
Sales Representative
Design Works
07.2014 - 12.2014
Expedite Coordinator
Averitt Express
08.2012 - 07.2014
Office Manager / Counter Top Manager
Cookeville Kitchen Sales / Cookeville Counter Tops
02.2002 - 08.2012
High School Diploma -
Cookeville High School
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