Hi, I’m
Jennifer Hayes
Olpe,KS
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
24
years of professional experience
Work History
Newman Regional Health Medical Partners
Administrative Assistant
01.2023 - Current
Job overview
- Support Executive Director of Outpatient Clinics and Practice Manager.
- Support Administrative and Clinical staff.
- Collect data and update daily clinic huddle numbers.
- Create and distribute monthly provider call schedules for 5 departments.
- Reconcile and approve employee timecards. Verify department transfers, minimum contracted hours and PTO.
- Update clinic staff schedules with schedule changes and PTO.
- Schedule monthly staff meetings for 5 departments.
- Create agendas, and take minutes for all monthly clinic meetings.
- Complete monthly provider, and quarterly nursing chart audits.
- Backup for Front Desk Patient Coordinators when needed.
- Observe strict HIPAA guidelines at all times according to company policy.
Newman Regional Health Medical Partners
Patient Coordinator
11.2019 - 01.2023
Job overview
- Conducted patient intake interviews to collect medical information and insurance details.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services. Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Processed patient payments and scanned identification and insurance cards. Informed patients of financial responsibilities prior to rendering services.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Observed strict HIPAA guidelines at all times according to company policy.
Greg's Auto Body, Inc.
Administrative Assistant
01.2009 - 07.2019
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Checked vehicles in when being dropped off for repairs.
- Assisted Controller.
- Responsible for Payroll for 10 employees.
- Made payments on all vendor accounts.
- Prepared final bills for upload to insurance companies after repairs completed.
- Dropped customers off at Rental Car Agencies.
- Delivered vehicles to customer
Greg's Auto Body, Inc.
Collision Estimator
10.2001 - 07.2019
Job overview
- Responsible for accurately and efficiently appraising vehicle damages to determine the cost of repairs for the customer or insurance companies.
- Write complete estimates/supplements in accordance with company and insurance guidelines.
- Order parts, check availability and ensure that we receive the accurate discount from all vendors.
- Document and track vehicle progress throughout the entire repair process, and update statuses in the production schedule.
- Assign labor to Technicians and Painter. Educate the customer about the collision repair process; including insurance claims, processing, payment procedures, repair techniques, repair needs and approximate repair time.
- Finalize and line match supplements prior to vehicle delivery.
- Confirm the insurance supplements are scanned and attached to estimating system.
- Pre-close files for delivery.
- Verify the exceptions tab in the estimating system throughout the repair process, and ensure all parts have been received and invoices are posted.
- Confirm all labor has been assigned accordingly.
- Ensure vehicles are inspected for quality control before vehicles are delivered to customers.
- Deliver vehicles, explain areas of the vehicle that were repaired and answer any questions the customer may have.
- Prepare file for final bill upload, and ,make sure correct verbiage is used on estimate for final billing.
- Document in notes that files are complete and ready for upload for billing.
Education
California Coast UniversitySanta Ana, CA
Associate of Science from Business Administration
05-2016
University Overview
Skills
- HIPAA Guidelines
- Front desk operations
- Administrative support
- Customer service
- Problem resolution
- Communications
- Project Organization
- Bookkeeping
- Office administration
- Employee timesheet processing
- Multi-line telephone systems
- Insurance eligibility verification
- Multi-task management
- Deadline oriented
Software
Meditech
Kronos
Accureg
Mitchell
Timeline
Administrative Assistant
Newman Regional Health Medical Partners
01.2023 - Current
Patient Coordinator
Newman Regional Health Medical Partners
11.2019 - 01.2023
Administrative Assistant
Greg's Auto Body, Inc.
01.2009 - 07.2019
Collision Estimator
Greg's Auto Body, Inc.
10.2001 - 07.2019
California Coast University
Associate of Science from Business Administration
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