Jennifer Haynes
Thomasville,NC
Summary
Experienced in efficiently managing customer interactions and quickly resolving issues. Utilizing strong communication skills and empathy to build lasting relationships with customers. Demonstrated ability to maintain high levels of customer satisfaction. Dedicated to fostering loyalty and ensuring a positive experience for all.
Overview
7
7
years of professional experience
Work History
Community Manager
William Douglas Property Management Company
08.2023 - 02.2024
- Manage9+ HOA communities
- Provided excellent customer service to HOA Boards as well as residents of the communities
- Assisted with HOA meetings ensuring minutes are kept
- Provided guidance and support for financial information
- Ensured meetings stayed on topic and maintained good order throughout
- Maintained Financial records for HOA's
- Liaised with vendors for various work/projects that needed to be completed at the communities
- Worked independently to gather information to ensure the best option was presented to HOA Board members
- Used best discretion to choose and present the best options for the communities
- Supervisor: Casey Ferrara
- Salary: $42,845.00 USD Annual
- Hours Worked:40 per Week
Customer Service Associate
Publix
11.2018 - 08.2023
- Lead Caterer
- Managed and trained4-5 employees
- Was cross functionally trained storewide
- Work with management to organize and manage Aprons Catering
- Conduct sales calls to various businesses as needed
- Consulted with customers to plan various functions including birthdays, weddings, business meetings and community activities
- Delivered orders outside of work location to customers' events
- Actively engaged customers in discussion of products and services available and made recommendations to customers based on discussions
- Operated software (Asis) to assist in planning, creating orders and making Cooking School reservations
- Processes orders for special events maintains good public relations and follows up on customer and associate issues as needed
- Provided premier customer service
- Checked in incoming trucks and ensured proper stock delivery based on inventory checklists
- Supervisor: Kim Epps,336-905-8610
- Okay to contact supervisor: Yes
- Salary: $39,000.00 USD Annual
- Hours Worked:40-50 per Week
Shopper
Instacart
03.2017 - 11.2018
- Start the Instacart shopper app on android or iPhone and accept the batch
- Check live chat and other avenues to determine customers' orders
- Look through order details to determine what may or may not be available
- Recommend added merchandise to customers to upsell
- Provide clients with information and help with certain products
- Respond to questions regarding items, such as fashion products
- Confirm customers' orders and inquire into additional requirements
- Lock up customers' orders and provide them with delivery timelines
- Handpick items on customers' lists, in the right order
- Ensure that items are properly placed on carts
- Check items at the end of the picking spree to ensure that no item has been missed
- Run items through the checkout counter and pay for them through cash or credit/debit cards
- Pack customers' items and place them in vehicles
- Drive vehicles safely to customers' homes and offices
- Provide customers with ordered items, and associated bills
- Collect cash and tender change and receipts
- Thank customers for their time and using the Instacart service
- Take and respond to calls regarding problems such as incorrect deliveries
- Salary: Varied
- Hours Worked:40 –60 Hours per Week
Education
Associate of Applied Business - Business Management
DeVry University Online
Illiopolis, IL03.2025
High School -
GTCC
High Point 01.2002
Skills
- Property management
- Financial budgeting and reporting
- MS office suite
- Relationship building
- Conflict handling
- Customer relationship management
- Administrative support
- Contract negotiation
- Community engagement
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Active listening
- Adaptability and flexibility
Availability
- Job Type: Permanent
- Work Schedule: Full Time
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePaid time offWork from home optionPersonal development programsPaid sick leaveStock Options / Equity / Profit SharingWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Community Manager
William Douglas Property Management Company
08.2023 - 02.2024
Customer Service Associate
Publix
11.2018 - 08.2023
Shopper
Instacart
03.2017 - 11.2018
Associate of Applied Business - Business Management
DeVry University Online
High School -
GTCC
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