Jennifer Head
Oklahoma City
Summary
Versatile and results-driven professional with notable success, leveraging expertise in tax, finance, and customer service. Excel in critical thinking and organizational skills, adept at driving projects to completion with precision. Proven track record in enhancing workflow efficiency and resolving complex issues, demonstrating exceptional analytical abilities and communication skills.
Overview
6
6
years of professional experience
Work History
Tax Specialist
Paycom Payroll LLC
05.2022 - Current
- Calculate, file, and submit original and amended tax returns per agency requirements.
- Use root cause analysis to research and resolve tax notices and client tickets in an accurate and timely manner.
- Stay updated on agency changes to align processes with requirements.
- Conduct audits and collaborate to ensure accuracy in client tax actions.
- Assist with special projects and training.
Pharmacy Technician
Walgreens
09.2021 - 05.2022
- Provided high-quality customer service to patients by responding to their inquiries, questions, and requests.
- Managed incoming phone calls and addressed queries from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
Specialist Patient Services Representative IV
OU Physicians
11.2018 - 02.2021
- Scheduled patient surgeries as well as pre and post operative appointments.
- Responsible for completing and faxing surgery orders to correct facility.
- Coordinated providers schedules as directed to patients requiring multiple services.
- Prepared encounter forms, billing and surgery packets for patients.
- Verified insurance eligibility and primary care physicians.
- Responsible for obtaining prior authorization for procedures from insurance companies.
- Prepared and submitted medical transcription and order reports.
Education
No Degree - Business Administration And Management
OSU-OKC
Oklahoma City, OKHigh School Diploma -
Oklahoma Board of Education
Oklahoma City, OKSkills
- Excellent critical thinking, communication, and organizational skills
- Strong analytical abilities and understanding of payroll processes
- Self-directed with the capacity to meet deadlines and manage multiple tasks effectively
- Detail-oriented, well-organized, and cooperative team player
- Proficient in Excel, MS Office, and web-based platforms; advanced knowledge in math, accounting, tax, and finance
- Experienced in customer relations, problem-solving, and time management
- Ability to conduct research on complex issues and manage projects independently
Timeline
Tax Specialist
Paycom Payroll LLC
05.2022 - Current
Pharmacy Technician
Walgreens
09.2021 - 05.2022
Specialist Patient Services Representative IV
OU Physicians
11.2018 - 02.2021
No Degree - Business Administration And Management
OSU-OKC
High School Diploma -
Oklahoma Board of Education
Similar Profiles
NICOLE POWERSNICOLE POWERS
Tax Specialist - Fulfillment at Paycom Payroll LLCTax Specialist - Fulfillment at Paycom Payroll LLC
Jaya RamJaya Ram
Full Stack Developer at Paycom Payroll LLCFull Stack Developer at Paycom Payroll LLC
Lakshmi Sravanti PappuLakshmi Sravanti Pappu
Team Leader of Software Quality at Paycom Payroll LLC.Team Leader of Software Quality at Paycom Payroll LLC.