Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
StoreManager

Jennifer Heard

Middleburg,FL

Summary

Dynamic retail professional with extensive experience at Winn-Dixie Stores Inc., excelling in customer service and team leadership. Proven track record in optimizing inventory management and enhancing store merchandising strategies, resulting in increased sales and customer satisfaction. Skilled in training and mentoring staff, fostering a collaborative environment that drives performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Store Manager

Winn-Dixie Stores Inc.
03.2014 - Current
  • Managed daily store operations, ensuring compliance with company policies and procedures.
  • Trained and supervised staff, fostering a collaborative and efficient team environment.
  • Implemented inventory control measures to optimize stock levels and reduce shrinkage.
  • Analyzed sales trends to develop merchandising strategies that enhanced customer engagement.
  • Executed promotional campaigns, effectively increasing product visibility and driving sales growth.
  • Maintained high standards of store presentation and customer service to enhance shopping experience.
  • Resolved customer inquiries and complaints promptly, improving overall satisfaction rates.
  • Conducted regular staff performance evaluations, identifying areas for development and training opportunities.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.

Co-Manager

Winn-Dixie Stores Inc.
03.2011 - 03.2014
  • Supervised daily operations to ensure efficient store performance and customer satisfaction.
  • Implemented inventory management strategies to optimize stock levels and minimize waste.
  • Trained and mentored staff on company policies, procedures, and customer service best practices.
  • Coordinated employee schedules to align with peak business hours, enhancing team productivity.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
  • Led team meetings to communicate goals, address challenges, and foster collaboration among employees.
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.

Education

High School Diploma -

Nathan Bedford Forest Hight School
Jacksonville FL
05.1999

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Store opening and closing
  • Training and mentoring
  • Team leadership
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Policies and procedures

Accomplishments

2015 Top Fresh Check Score Store 8 award

2022 Store Manager of the Year

2023 Top Ebita vs Plan at plus 107k

2023 Turnover Best in Class

2023 Food Excellence Award A total store and Deli A

2024 Store sales #1 $24,646,759

2024 Best Cash in Region

2024 Peoples Champ Award

Certification

Empowered Leadership 2024 graduate

Timeline

Store Manager

Winn-Dixie Stores Inc.
03.2014 - Current

Co-Manager

Winn-Dixie Stores Inc.
03.2011 - 03.2014

High School Diploma -

Nathan Bedford Forest Hight School

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