Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Heasley

Canton

Summary

Proven recruiter with a track record of enhancing hiring processes and candidate satisfaction at AWP Safety. Skilled in applicant tracking systems and adept at fostering community networking, I significantly improved team efficiency and recruitment metrics. My tenacity and innovative sourcing strategies have consistently filled high-volume requisitions, achieving notable success in talent acquisition and retention.

Overview

16
16
years of professional experience

Work History

Recruiter

AWP Safety
04.2023 - Current
  • Conduct phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conduct reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards and social media.
  • Monthly refresh of engaging job postings that accurately reflected position requirements while showcasing company culture.
  • Operated and maintained applicant tracking and candidate management systems.
  • Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
  • Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
  • Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
  • Increased candidate satisfaction with personalized communication throughout recruitment cycle.
  • Engaged in continuous professional development to stay current with recruitment best practices and emerging trends.
  • Initiated mentorship program for new employees, aiding in their professional development and integration into company.

Recruiter

Mast Trucking
10.2022 - 03.2023
  • Sourcing top talent
  • Marketing
  • Requisition management
  • Conduct in person and teams interviews
  • Make job offers
  • Meet strict deadlines and hiring goal
  • Utilization for Recruitee and Zoho ATS systems
  • Full cycle recruiting
  • Participated in Weekly performance presentations

Contract Recruiter

ACS Services
08.2022 - 10.2022
  • Certified in conducting Behavioral Interviews
  • Support Senior Recruiters
  • Manage 20 reqs at a time using ADP's ATS stystem
  • Use STAR method
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Regularly reported on recruiting metrics, such as time-to-fill, source effectiveness, cost-per-hire, and offer acceptance rates.
  • Reduced time-to-fill for open positions by proactively sourcing qualified candidates through various channels.

Bank Manager

LCNB National Bank
09.2019 - 07.2022
  • Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
  • Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
  • Built strong relationships with local businesses, fostering partnerships that benefited both parties.
  • Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
  • Developed a loyal customer base through personalized service and tailored financial solutions.
  • Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
  • Delivered consistent revenue growth through effective sales strategies, promoting banking products and services tailored to client needs.
  • Cultivated a high-performance culture within the branch by setting clear expectations and rewarding top performers accordingly.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Examined customer loan applications for loan approvals and denials.
  • Conducted regular audits to ensure adherence to regulatory requirements, maintaining a strong control environment.
  • Enhanced staff training programs for continuous professional development, improving overall team capabilities and performance levels.
  • Championed community involvement initiatives to strengthen the bank''s reputation as a responsible corporate citizen.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Utilized financial software to prepare consolidated financial statements.

Retail Sales Representative

Prime Communications AT&T
08.2018 - 11.2019
  • Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
  • Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
  • Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.
  • Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
  • Contributed to a welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays.
  • Adapted selling approach based on individual customer needs for a tailored shopping experience that encouraged loyalty.
  • Increased store revenue by consistently meeting and exceeding sales targets through effective upselling techniques.
  • Maximized revenue potential during high-traffic periods by effectively managing multiple customer interactions simultaneously.
  • Demonstrated adaptability by quickly mastering new products, promotions, and retail systems as they were introduced.
  • Participated in regular inventory audits to maintain accurate stock levels and prevent merchandising discrepancies.
  • Resolved customer complaints with professionalism and empathy, ensuring timely resolutions that upheld brand reputation.
  • Handled complex transactions, including returns and exchanges, with efficiency and accuracy to maintain customer satisfaction.
  • Managed cash register transactions accurately, keeping track of sales records and maintaining financial integrity.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Recruiter-District Manager Trainee

Speedway Gas Station
08.2009 - 08.2018
  • Conducted in person to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
  • Coordinated schedules to arrange management interviews with applicants.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Operated and maintained applicant tracking and candidate management systems.
  • Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
  • Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
  • Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
  • Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
  • Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
  • Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
  • Implemented sourcing strategies to discover top talent in competitive markets.
  • Improved employee retention rates through thorough candidate screening and interview techniques.
  • Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.
  • Engaged in continuous professional development to stay current with recruitment best practices and emerging trends.
  • Conducted market research to ensure competitive salary offers, attracting high-caliber candidates.
  • Analyzed recruitment metrics to identify trends and areas for improvement, adjusting strategies accordingly.
  • Organized and attended job fairs and networking events, increasing visibility and candidate pipeline.
  • Increased candidate satisfaction with personalized communication throughout recruitment cycle.
  • Coordinated with universities and professional associations to source top talent for internships and entry-level positions.
  • Conducted thorough background checks and reference verifications, ensuring reliability and integrity of new hires.
  • Improved team collaboration by introducing regular strategy meetings, aligning efforts towards common goals.
  • Provided detailed feedback to unsuccessful candidates, contributing to positive company image.
  • Designed and led workshops on interview skills and resume writing for candidates, enhancing their success rate.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Collaborated with managers to identify and address employee relations issues.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Monitored competitor activity, adapting strategies to maintain competitive advantage.
  • Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
  • Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.

Education

Bachelor of Arts - Theology

Asbury University
Wilmore
05-2008

High School Diploma -

Rittman High School
Rittman, OH
05-2004

Skills

  • Candidate screening
  • Recruiting and sourcing
  • Team collaboration
  • Administrative skills
  • Training and onboarding
  • Applicant tracking systems
  • New hire paperwork processing
  • Full cycle recruiting
  • Self-motivated work ethic
  • Pre-employment screening
  • Community networking
  • Tenacity
  • Public speaking

Timeline

Recruiter

AWP Safety
04.2023 - Current

Recruiter

Mast Trucking
10.2022 - 03.2023

Contract Recruiter

ACS Services
08.2022 - 10.2022

Bank Manager

LCNB National Bank
09.2019 - 07.2022

Retail Sales Representative

Prime Communications AT&T
08.2018 - 11.2019

Recruiter-District Manager Trainee

Speedway Gas Station
08.2009 - 08.2018

Bachelor of Arts - Theology

Asbury University

High School Diploma -

Rittman High School

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Jennifer Heasley