Jennifer Heath
Rock Creek,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
UNX-Christeyns LLC
Greenville, NC (Remote)
05.2019 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
General Laborer
Kraftmaid Cabinetry
Orwell, OH
12.2018 - 05.2019
- Loaded, unloaded and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Notified supervisors of defective equipment or material.
- Performed general housekeeping and cleaning tasks.
- Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.
Customer Service Specialist
UNX Industries Inc
Greenville, NC
10.2004 - 11.2018
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered average of 25 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Described product highlights and benefits to help guide purchasing decisions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Recorded product or service failure complaints and notified appropriate departments.
- Maintained financial accounts by processing customer adjustments.
Education
Bachelor Of Arts - English
University of North Carolina At Wilmington
Wilmington, NC12.2003
Skills
- Interdepartmental Collaboration
- MS Office Expertise
- Time Management
- Exceptional Telephone Etiquette
- Personnel Training and Development
- Verbal and Written Communication
- Conflict Management
- Billing and Filing
- Purchasing and Procurement
- Inventory Accuracy
- Correcting Discrepancies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Customer Service Manager
UNX-Christeyns LLC
05.2019 - Current
General Laborer
Kraftmaid Cabinetry
12.2018 - 05.2019
Customer Service Specialist
UNX Industries Inc
10.2004 - 11.2018
Bachelor Of Arts - English
University of North Carolina At Wilmington