Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
AccountManager
Jennifer Heath

Jennifer Heath

Rock Creek,OH

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

Customer Service Manager

UNX-Christeyns LLC
05.2019 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.

General Laborer

Kraftmaid Cabinetry
12.2018 - 05.2019
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Assisted team members with tasks that require group effort.
  • Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
  • Notified supervisors of defective equipment or material.
  • Performed general housekeeping and cleaning tasks.
  • Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.

Customer Service Specialist

UNX Industries Inc
10.2004 - 11.2018
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered average of 25 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Maintained financial accounts by processing customer adjustments.

Education

Bachelor Of Arts - English

University of North Carolina At Wilmington
Wilmington, NC
12.2003

Skills

  • Interdepartmental Collaboration
  • MS Office Expertise
  • Time Management
  • Exceptional Telephone Etiquette
  • Personnel Training and Development
  • Verbal and Written Communication
  • Conflict Management
  • Billing and Filing
  • Purchasing and Procurement
  • Inventory Accuracy
  • Correcting Discrepancies

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

Customer Service Manager

UNX-Christeyns LLC
05.2019 - Current

General Laborer

Kraftmaid Cabinetry
12.2018 - 05.2019

Customer Service Specialist

UNX Industries Inc
10.2004 - 11.2018

Bachelor Of Arts - English

University of North Carolina At Wilmington

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Jennifer Heath