Jennifer Heath
Rock Creek,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
UNX-Christeyns LLC
05.2019 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
General Laborer
Kraftmaid Cabinetry
12.2018 - 05.2019
- Loaded, unloaded and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Notified supervisors of defective equipment or material.
- Performed general housekeeping and cleaning tasks.
- Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.
Customer Service Specialist
UNX Industries Inc
10.2004 - 11.2018
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered average of 25 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Described product highlights and benefits to help guide purchasing decisions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Recorded product or service failure complaints and notified appropriate departments.
- Maintained financial accounts by processing customer adjustments.
Education
Bachelor Of Arts - English
University of North Carolina At Wilmington
Wilmington, NC12.2003
Skills
- Interdepartmental Collaboration
- MS Office Expertise
- Time Management
- Exceptional Telephone Etiquette
- Personnel Training and Development
- Verbal and Written Communication
- Conflict Management
- Billing and Filing
- Purchasing and Procurement
- Inventory Accuracy
- Correcting Discrepancies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Customer Service Manager
UNX-Christeyns LLC
05.2019 - Current
General Laborer
Kraftmaid Cabinetry
12.2018 - 05.2019
Customer Service Specialist
UNX Industries Inc
10.2004 - 11.2018
Bachelor Of Arts - English
University of North Carolina At Wilmington