Jennifer Heimerman
Northlake,TX
Summary
Strong leader and problem-solver skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Starbucks Coffee Company
10.2023 - Current
- Managed a team of 20+ baristas and shift supervisors including scheduling, payroll, day to day operations, coaching and corrective actions, and training.
- Opened a brand new store and achieved exceptional results in Customer Connect scores, Drive-Thru times, and Store Operations within eight weeks.
- Managed challenging labor forecasts and grew sales by 74.7% and COSD's by 70.5% over a 12 week period.
- Collaborated with my District Manager to establish a role within the district's store management team focused on reinforcing best practices for training and optimizing the utilization of forthcoming calendars and allocated training hours.
Shift Supervisor
Starbucks
04.2022 - 10.2023
- Keyholder responsible for store opening and closing procedures, balancing tills and preparing deposits.
- Maintained inventory, product ordering, and station audits for store operation.
- Curated coverage reports for scheduling/labor management and delegated responsibilities utilizing tools such as Playbuilder, Batch Guidance Tools and CSR Cards to maintain smooth daily workflow.
- Supervised and coached baristas, ensured training and development programs were maintained, and directed the weekly "clean play" team for maintaining cleanliness and health code standards.
- Responsible for every product/seasonal promo-set launch, Siren's Eye display, and merchandise wall.
Barista
Starbucks
05.2021 - 04.2022
- Provided fun and authentic customer experience while creating handcrafted beverages, building rapport and increasing customer connections and brand loyalty.
- Maintained food and drink standards while memorizing a large selection of recipes for specialty coffee beverages and seasonal offerings.
- Helped create new training procedures and pioneered recognition program that focused on team empowerment and role ownership.
- Completed Coffee Academy program, mastering coffee knowledge and led coffee tastings for store meetings, special events, and other store manager meetings.
Brand Manager
Contractor, Twitch Interactive
09.2012 - 06.2020
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Researched market trends to identify customer needs and preferences for strategic planning.
- Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
Guest Service Manager
Target Corporation
05.2010 - 10.2012
- Managed team of over 20 people, oversaw function of the front lanes including cashiers and service desk workers in a fast-paced environment.
- Provided solutions for guests' needs and questions, ensuring excellent customer experience and retention.
- Trained all new cashiers, guest service assistants, and sales floor employees on standards and day-to-day operations.
Education
Master of Education - Education And Curriculum
The University of Texas At Arlington
Arlington, TX12.2021
Bachelor of Arts - English Language And Literature
University of Wisconsin - Stevens Point
Stevens Point, WI06.2011
Skills
- Operations Oversight
- Employee Training
- Customer Service Management
- Talent Recruitment
- Payroll Management
Timeline
Assistant Store Manager
Starbucks Coffee Company
10.2023 - Current
Shift Supervisor
Starbucks
04.2022 - 10.2023
Barista
Starbucks
05.2021 - 04.2022
Brand Manager
Contractor, Twitch Interactive
09.2012 - 06.2020
Guest Service Manager
Target Corporation
05.2010 - 10.2012
Master of Education - Education And Curriculum
The University of Texas At Arlington
Bachelor of Arts - English Language And Literature
University of Wisconsin - Stevens Point