Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Hein

Walla Walla

Summary

Skilled healthcare professional with strong expertise in patient care coordination and advocacy. Proven track record of optimizing healthcare outcomes through effective communication, problem-solving, and resource management. Adept at collaborating with multidisciplinary teams to meet evolving patient needs and ensure seamless care delivery. Reliable, adaptable, and focused on achieving impactful results.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Office Assistant 3

Washington Department of Corrections
08.2024 - Current
  • Develop, implement, and ensure compliance of all program and institute policies and procedures
  • Adheres to and enforces all safety and security policies and procedures and participates in and ensures compliance with applicable safety/emergency drills
  • Utilizes established corporate and correctional policies and procedures in making decisions, but uses sound independent judgment in meeting the responsibilities and performing the duties of the position
  • Develops, revises, interprets, and ensures compliance with the rules, regulations, policies, procedures, and philosophy of the company
  • Manage the financial, administrative, and operational activities of a large and diversified unit with a considerable income generation component
  • Direct personnel functions for an operating unit and oversee annual salary increase processes
  • Serves as a seasoned and proficient professional
  • Familiar with the daily operations of a primary care clinic
  • Answering and routing phones
  • Directs the work of other employees and contract providers

Financial Coordinator/ Business Assistant

Walla Walla Dental Care
01.2020 - Current
  • Coordinated check-in/check-out process for 25+ patients per day
  • Answered all incoming calls on multi-line telephone
  • Created treatment plans for all patients under 2 providers and scheduled patients accordingly
  • Managed hygiene/treatment recall system
  • Insurance verification, benefit breakdowns, and pre-authorizations
  • Filed insurance claims, attaching narratives and x-rays when needed
  • Data entry in dental database and other coordinating programs using extensive knowledge of dental coding

Lead Dental Assistant/Office Manager

Dr. Steven F Larsen DDS, Family Dentistry
01.2019 - 12.2020
  • Prepares patients for oral exams and assists Dentists throughout procedure
  • Complete radiographic images and intraoral photos when appropriate
  • Educates patients in oral care and ensures the sterility of instruments and operatory before subsequent patients arrive
  • Actively deliver a positive patient experience by striving to keep patients focused on the best possible treatment
  • Maintain a running list of dental supply inventory
  • Monitor dental supply expirations and dispose of materials accordingly

Dental Office Manager

Two Rivers Dentistry
01.2019 - 12.2019
  • Create, establish, and manage internal office protocols and procedures to ensure office efficiency.
  • Hire and train new office staff to respond to patients’ needs and manage billing systems.
  • Greet and serve all patients as they arrive (or direct other staff to do same)
  • Maintain the dental clinic’s budget, general ledger, and accounting systems
  • Processing of insurance and secondary insurance claims and provide the dentist with administrative and practical support
  • Assist patients with applying for credit and other financial assistance
  • Provide the dentist with administrative and practical support when asked

ID Dental Lead Hygiene Assistant

Coeur d’ Alene Dental Center PLLC
01.2017 - 12.2019
  • Prepare patients for hygiene treatments; completed hygiene notes; scheduled next recall appointments
  • Speed up workflow for hygienist and dentist; Review care plans with patient’s;
  • Set up equipment for treatment
  • Take impressions for whitening trays; took digital dental x-rays; Itero scans for Invisalign
  • Coronal polishing and Applying fluoride; Inventory and ordering for hygiene department

Dental Office Manager

Heritage Health Dental
01.2015 - 12.2017
  • Making sure that the dentist’s office and support staff is running smoothly.
  • Take dental x-rays; maintain patient records and lab equipment; sterilize instruments; assist doctor chairside
  • Maintain clean, sterile, and positive environments optimizing patient comfort and safety.
  • Organizing, planning, and overseeing a large pool of dental assistants, making sure staff are doing their job, working with vendors, planning events, making sure the facilities are clean, orderly, and safe, handling scheduling of patients and workers.

Lead Dental Assistant

Hayden Family Dental
01.2014 - 12.2015
  • Scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies and other office tasks
  • Take dental X-rays; maintain patient records and lab equipment; sterilize interments; assist doctor chairside; assist office manager with patient scheduling and educate patients on postoperative and general oral health
  • Maintain clean, sterile, and positive environments optimizing patient comfort and safety
  • Fabricating crowns, pouring impressions, trimming models, and preparing orthodontic equipment; assisting with extractions, imp actions, fillings, implants, local anesthesia, suture placement/removals and biopsies.

Dental Assistant

Dr. Delwyn Dick DDS
01.2013 - 12.2014
  • Preparing exam rooms, sterilizing interments, and ensuring necessary equipment is ready for dentists
  • Assisting dentist during procedures by handing them interments and anticipating needs
  • Taking and processing X-rays
  • Processing lab work for the dentist
  • Fabricating crowns, pouring impressions, trimming models, assisting with extractions, fillings, implants, local anesthesia, suture removal and biopsies

Dental Assistant

Dr. Kevin Hintz DDS
01.2006 - 12.2013
  • Assisting the dentist during a variety of treatment procedures
  • Taking and developing dental radiographs (x-rays)
  • Asking about the patient's medical history and taking blood pressure and pulse
  • Serving as an infection control officer, developing infection control protocol, and preparing and sterilizing instruments and equipment
  • Helping patients feel comfortable before, during and after dental treatment
  • Providing patients with instructions for oral care following surgery or other dental treatment procedures
  • Teaching patients’ appropriate oral hygiene strategies to maintain oral health; (e.g., tooth brushing, flossing and nutritional counseling)
  • Taking impressions of patients' teeth for study casts (models of teeth)
  • Performing office management tasks that often require the use of a personal computer
  • Communicating with patients and suppliers (e.g., scheduling appointments, answering the telephone, billing, and ordering supplies)
  • Helping to provide direct patient care in all dental specialties, including orthodontics, pediatric dentistry, periodontics, and oral surgery

Dental Assistant

Tooth Acres Family Dental
01.2005 - 12.2006
  • Welcome customers in the dental office
  • Prepare customers for treatments or checkups ensuring their comfort
  • Select and set up instruments, equipment and material needed
  • Sterilize instruments according to regulations
  • Assist the dentist through 4-handed dentistry
  • Undertake lab tasks as instructed
  • Provide oral hygiene and post-operative care instructions
  • Keep the dental room clean and well-stocked
  • Schedule appointments
  • Maintain accurate patient records and assist with payment procedures
  • Cerec crowns
  • Itero 3D scanning| Invisalign| Dentrix| Eaglesoft| Dexis

Education

College - Medical Billing & Coding - HIC/ Healthcare Management

DeVry University
Chicago, Walla Walla
07.2025

Some college - Medical and business

North Idaho College
Coeur d'Alene, ID
06.2015

Skills

  • Microsoft Office
  • Office Management
  • Journal Entree
  • Auditing
  • Infection Control Training
  • Google Workspace
  • Google Docs
  • Financial Analysis
  • HIPAA
  • Accounts Receivable
  • Laboratory Experience
  • Computer literacy
  • Clerical Experience
  • Record keeping Spreadsheet management Enterprise resource planning (ERP)
  • Medical Billing & coding
  • Office experience
  • OMNI
  • EMR Systems
  • Time management
  • Organizational skills
  • English
  • Administrative experience
  • Financial Report Writing
  • Medical Scheduling
  • Inmate supervision
  • Security procedures
  • CPR certified
  • De-escalation techniques
  • Policy enforcement
  • Vigilant
  • Inmate rights
  • Laws proficiency
  • Detention facilities operations
  • Correctional facility procedures
  • Safety and security enforcement
  • Conflict resolution skills
  • Mental health awareness
  • Relationship building and management
  • File and record maintenance
  • Stress tolerance
  • Facility security
  • Staff management
  • Suicide prevention
  • Cultural sensitivity
  • Continuing education
  • Program coordination
  • Occupational hazards and safety precautions
  • Strategic planning and organization
  • Ethical standards of conduct
  • Excellent problem solver
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Safety and security

Certification

  • Registered Dental Assistant
  • Nitrous Oxide Certification
  • BLS Certification
  • Radiation Health & Safety Certification

Timeline

Office Assistant 3

Washington Department of Corrections
08.2024 - Current

Financial Coordinator/ Business Assistant

Walla Walla Dental Care
01.2020 - Current

Lead Dental Assistant/Office Manager

Dr. Steven F Larsen DDS, Family Dentistry
01.2019 - 12.2020

Dental Office Manager

Two Rivers Dentistry
01.2019 - 12.2019

ID Dental Lead Hygiene Assistant

Coeur d’ Alene Dental Center PLLC
01.2017 - 12.2019

Dental Office Manager

Heritage Health Dental
01.2015 - 12.2017

Lead Dental Assistant

Hayden Family Dental
01.2014 - 12.2015

Dental Assistant

Dr. Delwyn Dick DDS
01.2013 - 12.2014

Dental Assistant

Dr. Kevin Hintz DDS
01.2006 - 12.2013

Dental Assistant

Tooth Acres Family Dental
01.2005 - 12.2006

Some college - Medical and business

North Idaho College

College - Medical Billing & Coding - HIC/ Healthcare Management

DeVry University

Similar Profiles

  • Steven Schrum

    Steven SchrumSteven Schrum

    Correctional Records Technician - Lead at Washington Department Of CorrectionsCorrectional Records Technician - Lead at Washington Department Of Corrections

  • Edgar Larios Vargas

    Edgar Larios VargasEdgar Larios Vargas

    Corrections Officer at Washington Department Of CorrectionsCorrections Officer at Washington Department Of Corrections

  • Jason Dewey

    Jason DeweyJason Dewey

    Community Corrections Officer II at Washington State Department of CorrectionsCommunity Corrections Officer II at Washington State Department of Corrections

  • Maxmius Biddiscombe

    Maxmius BiddiscombeMaxmius Biddiscombe

    Volunteer at KitchenFireTournamentVolunteer at KitchenFireTournament

  • Cathy Bay

    Cathy BayCathy Bay

    Restaurant Owner at Runway Market & Sparkling Wine BarRestaurant Owner at Runway Market & Sparkling Wine Bar

CREATE PROFILE