Jennifer Helberg
Ketchikan,AK
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Registered Nurse
HCA Healthcare
09.2023 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate nursing care that addressed physical, emotional, and spiritual needs.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
Student Nurse Intern
PeaceHealth Hospital
08.2022 - Current
- Provide safe quality patient care in the emergency department, infusion center, intensive care unit, operating room and long-term care facility
CNA
Peace Health Hospital
09.2021 - 08.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
CNA
Pioneer Home
07.2019 - 11.2021
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Store manager- Training specialist
Starbucks Coffee Company
03.2000 - 04.2015
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Education
Registered Nurse -
University of Alaska-Anchorage
Ketchikan, AK05.2023
Associates Degree of Arts -
University of Alaska-Southeast
01.2020
Skills
- ICU
- Medical/Surgical Tele
- CNA
- Activities coordinator
Awards
- Excellence in Care with the Ten Steps-International Board of Lactation Consultation-Provider #CLT 108-4
- Substance Use Intervention and Treatment Education Certificate
- Graduate Student of Distinction for Associates Graduating Class, 2020
- Cum Laude three semesters
- Citizen of the Year, Sandy-OR community outreach-2010
- Manager of the year Pacific Northwest Territory-2011
Accomplishments
- Daisy Award winner, 2024. Awarded for consistently demonstrating excellence in the delivery of patient care.
- Excellence in Care with the Ten Steps-International Board of Lactation Consultation-Provider #CLT 108-4
- Substance Use Intervention and Treatment Education Certificate
- Graduated Student of Distinction for Associates Graduating Class, 2020
Certification
ACLS-Advanced Cardiac Life Support
BLS-American Heart Association Basic Life Support
PALS-Pediatric Advanced Life Support
Timeline
Registered Nurse
HCA Healthcare
09.2023 - Current
Student Nurse Intern
PeaceHealth Hospital
08.2022 - Current
CNA
Peace Health Hospital
09.2021 - 08.2022
CNA
Pioneer Home
07.2019 - 11.2021
Store manager- Training specialist
Starbucks Coffee Company
03.2000 - 04.2015
Associates Degree of Arts -
University of Alaska-Southeast
Registered Nurse -
University of Alaska-Anchorage