Jennifer Helmick
Business and Administation
Ruther Glen,VA
Summary
Team Supervisor supervises front line staff, resolves complaints and enforces disciplinary action to maintain high level of productivity. Trains and mentors staff and oversees team operations, reporting and policy implementation to comply with operational standards. Demonstrates intermediate analytical, planning and leadership skills and advanced organizational and interpersonal skills to work in fast-paced environment with changing priorities. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
15
15
years of professional experience
Work History
Team Supervisor
Wawa
04.2018 - Current
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.
- Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators.
- Assisted in research and analysis efforts by supplying input for forecasting, training program assessment and quality assurance program calibration.
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Mentored junior personnel through onboarding processes and during ongoing training, promoting philosophies of constant improvement.
- Partnered with Assistant General Manager and General Manager to train and develop team member skillsets and competencies.
- Incentivized performance metric improvements through various programs and initiatives designed to reward exceptional effort and noteworthy contributions.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Led teams of 3-9 members while providing exceptional customer service.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
Licensed Medical Technician
Golden Living Nursing Home
06.2011 - 01.2017
- Measured patient vital signs such as blood pressure, pulse rate and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Interacted with patients and families while demonstrating high standards of performance, teamwork and compassion.
- Communicated with patients and families to obtain patient medical histories and vital information.
- Monitored inventory levels of supplies, equipment and reagents used and placed orders for replacements.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Maintained patient confidence and protected hospital by keeping information confidential.
- Communicated with dispatch and treatment center personnel to provide information about medical situations and receive instructions for further treatment.
- Implemented treatment for emergent medical conditions by thoroughly assessing current patient status.
- Entered data on demographics, grossing descriptions and clinical diagnosis into EMR.
- Interviewed patients to obtain medical history and chief complaints.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Identified operational improvements to drive efficiency and quality of care.
- Prepared specimens for testing procedures.
- Used first aid and preventive medical procedures to stabilize critically ill patients.
- Sterilized instruments and disposed of used or contaminated supplies in adherence to OSHA regulations.
- Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
- Trained and mentored students and junior team members in laboratory protocols and compliance standards.
Lead Cook
Golden Living Nursing Home
09.2010 - 06.2011
- Supervised line cooks to monitor food safety and order accuracy.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took over line positions in event of emergency.
- Taught kitchen staff safety protocols and restaurant standards.
- Delegated jobs within kitchen depending on restaurant traffic and employee skill.
- Took and prepared food orders from patients and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Transitioned between breakfast and lunch service.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
- Prepared meals for lunch and dining services with average of 120 patients per day.
- Collaborated with staff to collect information about specific patient desires and dietary needs.
- Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
- Streamlined kitchen operations by creating more accurate prep sheets, standardized recipe files and product-rotation systems.
- Produced high volume covers per day and maintained near-perfect satisfaction scores.
Licensed Insurance Agent
GEICO
10.2000 - 06.2004
- Calculated quotes and educated potential clients on insurance options.
- Obtained underwriting approval by completing application for coverage.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Upsold additional products and services after identifying customer needs and requirements.
- Promoted [Company] products and services using upselling and other sales strategies.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Reported company conditions affecting customer satisfaction.
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
- Exceeded corporate quotas for monthly policy sales.
Education
No Degree - General Studies
Germanna Community College
Spotsylvania, VAHigh School Diploma -
Chancellor High School
Fredericksburg, VA06.1997
Skills
- Leading Employees
- Customer Retention
- Inventory Accuracy
- Work Planning and Prioritization
- Coordinating Daily Operations
- SOP Adherence
- Giving Constructive Feedback
- Continuous Professional Improvement
- Effective Working Relationships
- Staff Training
- Overseeing Daily Activities
- Teamwork and Collaboration
- Issue Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Team Supervisor
Wawa
04.2018 - Current
Licensed Medical Technician
Golden Living Nursing Home
06.2011 - 01.2017
Lead Cook
Golden Living Nursing Home
09.2010 - 06.2011
Licensed Insurance Agent
GEICO
10.2000 - 06.2004
No Degree - General Studies
Germanna Community College
High School Diploma -
Chancellor High School
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