Jennifer Helms
Monroe,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Ophthalmic Assistant
Charlotte Eye, Ear, Nose & Throat Associates
03.2022 - Current
- Manage patient scheduling and follow-ups, enhancing clinic efficiency and service.
- Safeguard patient privacy, adhering to HIPAA regulations while handling sensitive information.
- Obtain and document past medical and surgical histories, chief compliant, and history of present illness (HPI).
- Perform preliminary ophthalmic work-up; including: Visual Assessment, Confrontational Visual Field Testing, Pupil Assessment, Tonometry, Goldman Applanation, Ocular Mobility Testing, Glare Testing, Refractions, Pachymetry, Lensometry, Slit Lamp Examination, Ishihara (Color) Plates, and Stereo Testing.
- Assist providers with patient examination, treatment, and in-office procedures as needed.
- Prepare and administer medications as directed by provider.
- Prepare laboratory specimens.
- Respond to patient questions and prescriptions refill request via phone and EHR messaging system.
- Ensure patient safety, conducting thorough sterilization of ophthalmic instruments and equipment.
- Streamline workflow in a fast-paced environment, coordinating tasks with fellow team members for optimal productivity.
- Explain pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Triage phone calls from patients and outside contacts and handled in order of importance.
- Instill anesthetic drops and assisted in laser treatments.
- Manage end-to-end surgery scheduling in Epic, while preparing and validating provider documentation to optimize accuracy and provider readiness.
Dedicated Business Owner 'DBO'
Target Corportation
01.2019 - 03.2022
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Assisted in development of trainees, providing instruction and support to optimize readiness.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Greeted customers and helped with product questions, selections and purchases.
- Folded and arranged merchandise in attractive displays to drive sales.
- Supported efficient and timely replenishment of sales floor merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Execute revisions and sales plans for General Merch categories.
Travel Agent Assistant
Mann Travels
09.2018 - 12.2020
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as Europe and Caribbean.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
Human Resources Team Member
Target Corporation
06.2008 - 01.2019
- Schedule and conduct new employee orientations.
- Develop or implement recruiting strategies to meet current or anticipated staffing needs.
- Process, verify, and maintain personnel related documentation, including staffing, training, grievances, performance evaluations, classifications, and employee leaves of absence.
- Explain company personnel policies, benefits, and procedures to employees or job applicants.
- Process and review employment applications to evaluate qualifications of applicants.
- Inform job applicants of their acceptance or rejection of employment.
- Arrange for in-house and external training activities.
- Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
- Process paperwork for new employees and enter employee information into payroll system.
- Edit, review, and maintain weekly schedule for 150+ employees.
Education
Certification - Travel Agent
Ashworth College
Norcross, GA02.2018
Associate of Arts - Criminal Justices
South Piedmont Community College
Monroe, North Carolina05-2009
High School Diploma -
Piedmont High School
Monroe, North Carolina05-2004
Certification
- Certified Ophthalmic Assistant (COA) from IJCAHPO, 8/2023
Timeline
Certified Ophthalmic Assistant
Charlotte Eye, Ear, Nose & Throat Associates
03.2022 - Current
Dedicated Business Owner 'DBO'
Target Corportation
01.2019 - 03.2022
Travel Agent Assistant
Mann Travels
09.2018 - 12.2020
Human Resources Team Member
Target Corporation
06.2008 - 01.2019
Certification - Travel Agent
Ashworth College
Associate of Arts - Criminal Justices
South Piedmont Community College
High School Diploma -
Piedmont High School
Computer Skills
- Proficiency in Epic Hyperspace (charting, scheduling, surgery scheduling, and order entry)
- Proficiency in Microsoft Word, Power Point, and Kronos Workforce Timekeeper.
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