Jennifer Helt
Bellingham,WA
Summary
Dynamic professional with a proven track record at Seattle Housing Authority and Starbucks, excelling in data management and staff training. Expert in inventory control and team collaboration, I significantly enhanced operational efficiency and customer satisfaction. Recognized for exceptional work ethic and integrity, I seamlessly blend analytical skills with interpersonal abilities to drive organizational success.
Overview
26
26
years of professional experience
Work History
Cashier
Costco Wholesale Corp
Bellingham, WA
04.2018 - 07.2024
- Built and maintained productive relationships with employees.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Performed other duties as assigned by management.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
Server-Bartender
Red Papaya
Seattle, WA
03.2012 - 12.2017
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
Budget and Data Specialist
Seattle Housing Authority
Seattle, WA
09.2007 - 07.2013
- Reviewed and updated account information in company computer system.
- Performed regular data audits to verify integrity and accuracy of information.
- Gathered and documented statistical information to generate reports.
- Gathered data from multiple sources to assimilate meaningful inputs for databases.
- Revised standard operating procedures to reflect current practices.
- Optimized data collection methods to increase efficiency and reduce errors.
- Provided technical support and guidance on data management to team members.
- Managed and maintained comprehensive databases, ensuring accurate and up-to-date information.
- Validated incoming data from third-party sources, confirming compliance with formatting and structural guidelines.
- Corrected data errors and entered missing information into new data parcels being processed for clients, maintaining compliance with guidelines.
- Facilitated data sharing across departments to support collaborative projects.
- Trained staff on data entry procedures and best practices to improve data quality.
- Audited data regularly to guarantee data integrity and quality.
- Distilled data to devise solutions related to budgeting, staffing and marketing decisions.
- Assisted in developing training materials related to working with databases for non-technical personnel in the organization.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
Compensation Analyst
Starbucks
Seattle, WA
08.1998 - 09.2007
- Advised human resource staff members regarding pay decisions; provided guidance on interpretation of policy manuals.
- Monitored wage and salary trends in local markets to ensure internal equity and external competitiveness in compensation plans.
- Helped to manage compensation plan administration, including bonuses and cash incentives for home offices.
- Prepared occupational classifications, job descriptions and salary scales.
- Reviewed and analyzed job descriptions to determine appropriate salary grades and pay ranges.
- Evaluated job positions to determine classification, exempt or non-exempt status and salary.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Bachelor of Arts - International Business Management
Western Washington University
Bellingham, WA06-2000
Skills
- Staff training
- Transaction handling
- Order verification
- Multitasking and organization
- Inventory control
- Training and onboarding
- Work ethic and integrity
- Staff mentoring
- Customer service
- Team collaboration
Affiliations
- Chaperone three times in developing countries assisting in building houses, mentoring youth and growing and learning from other cutures,
- Volunteer tutoring with under privileged youth
Timeline
Cashier
Costco Wholesale Corp
04.2018 - 07.2024
Server-Bartender
Red Papaya
03.2012 - 12.2017
Budget and Data Specialist
Seattle Housing Authority
09.2007 - 07.2013
Compensation Analyst
Starbucks
08.1998 - 09.2007
Bachelor of Arts - International Business Management
Western Washington University