Jennifer Henderson
Clayton,NC
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
18
18
years of professional experience
Work History
Bio Medical Services
The American Red Cross
Durham, NC
07.2024 - Current
- Utilized aseptic techniques to prevent contamination and ensure the integrity of samples and cultures.
- Assisted in the development and maintenance of laboratory SOPs, improving process efficiency and consistency.
- Provided exceptional customer service to internal and external stakeholders, addressing inquiries and concerns promptly.
- Managed laboratory supplies and equipment, providing maximum output to meet data deadlines.
- Supervised supplies in inventory and notified supervisor of low stock levels.
- Used scientific method to assist colleagues and supervisors with experiments.
Supervisor of Operations
Full Circle Karma
Garner, NC
01.2022 - Current
- Provided training and guidance to team members on operational procedures and best practices.
- Managed scheduling, training and inventory control.
- Interpreted and explained work procedures and policies to brief staff.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Implemented cost saving initiatives that reduced overhead expenses by 15%.
- Evaluated existing processes regularly for potential optimization opportunities.
Paramedic
Wake EMS
Raleigh, NC
05.2007 - 08.2015
Skills
- Team leadership
- Attention to detail
- Problem solving
- Time management
- Communication skills
- Scheduling
- Reliability
- Decision-making
- Multitasking Abilities
- Quality control monitoring
- Inventory control
Timeline
Bio Medical Services
The American Red Cross
07.2024 - Current
Supervisor of Operations
Full Circle Karma
01.2022 - Current
Paramedic
Wake EMS
05.2007 - 08.2015
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