Jennifer Hendricks

Work History

Champion Windows

10.2023 - Current

Enhanced customer satisfaction by resolving issues promptly and professionally.
Reduced response time for customer inquiries by streamlining communication processes.
Managed high call volume while maintaining a courteous and professional demeanor.
Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Collaborated with team members to create effective strategies for improving overall customer experience.
Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Maintained and managed customer files and databases.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Champion Windows

06.2021 - Current

Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Built strong relationships with customers through positive attitude and attentive response.
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Helped develop Invoicing team and Payment teams under CIT umbrella.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assisted in training new hires on company-specific software systems, policies, and procedures.

Paws To Spoil

02.2018 - 03.2021

Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
Managed scheduling, invoicing, and record-keeping tasks efficiently to streamline operations and enhance professionalism.
Increased client retention rate through excellent communication skills and genuine love for animals.
Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
Gave medication to pets following guidelines from owners.
Attended consultations and met with pets and pet guardians to obtain guidelines and protocol for care.

Ax Man Tree Service

04.2012 - 01.2018

Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Managed purchasing, sales, marketing and customer account operations efficiently.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.