Jennifer Hendricks
DAVIE,FL
Summary
Proven in enhancing patient satisfaction and streamlining clinic operations at Markson Chiropractic, I excel in customer service and complex problem-solving. My role significantly increased new client acquisition through effective communication and administrative excellence. Mentoring staff and implementing innovative strategies led to notable business growth, showcasing my commitment to excellence and teamwork.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist
Markson Chiropractic
11.2004 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Implemented new policies and educated staff on changes.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Chiropractic Assistant Coach
ChiroDestiny
01.2018 - 12.2023
- Collaborated with other career coaches and industry professionals to share insights, resources, and best practices for optimal client outcomes.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided chiropractic assistants in overcoming challenges by sharing personal experiences and offering practical advice.
- Evaluated client needs and expectations, establishing clear goals for other chiropractic offices.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Conducted team meetings to establish areas of growth within the staff and practice.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
Education
Masssge Therapy - Massage
Florida College of Natural Health
Pompano Beach, FL05-2023
Skills
- Customer Service
- Time Management
- Listening Skills
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Verbal and written communication
- Administrative Skills
- File Organization
- Hospitality services
- Front Office Management
- Administrative Support
- Initiative-taking
- Complex Problem-Solving
Timeline
Chiropractic Assistant Coach
ChiroDestiny
01.2018 - 12.2023
Front Desk Receptionist
Markson Chiropractic
11.2004 - Current
Masssge Therapy - Massage
Florida College of Natural Health
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