Jennifer Hendricks
Bradenton
Summary
Dynamic and dedicated professional with exceptional customer service skills. Proven ability to multitask in high-volume dining environments while maintaining guest engagement. Strong work ethic and cash handling expertise contribute to enhanced customer satisfaction and loyalty. Committed to creating a warm, welcoming atmosphere for all patrons.
Overview
24
24
years of professional experience
Work History
Server
Fav's Italian Cucina
10.2024 - Current
- Provided exceptional customer service by answering questions and addressing concerns promptly.
- Assisted in food preparation, ensuring adherence to quality standards and presentation guidelines.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Processed orders efficiently using point-of-sale system to minimize wait times.
- Managed cash handling and transactions accurately during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Home Care Provider LPN
Self-employeed
04.2013 - Current
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Developed and implemented individualized care plans tailored to clients' needs and preferences.
- Assisted clients with personal hygiene, grooming, and medication management for optimal health outcomes.
- Coordinated with healthcare professionals to facilitate comprehensive support for clients' medical needs.
- Fostered strong relationships with clients and families, enhancing trust and satisfaction in services provided.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Server
Bonefish Grill
09.2013 - 05.2015
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Trained new servers on menu items, service protocols, and company policies.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked as a Key sever, doing all closing operations and server checkouts at the end of the shift.
Server
Fav's Italian Cucina
04.2002 - 05.2013
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Did all salad prep and stocking before lunch and dinner shifts. Wrote up opening and closing side work sheets and trainer employees on proper execution.
- Served a 14 table restaurant during lunch time by myself.
- Multi tasked taking orders, serving guest and providing a warm friendly atmosphere.
- Learned regular customers names and orders. Provided a warm family feel to all customers not just regulars.
Education
LPN -
Manatee Technical Institute
Bradenton, FLSkills
- Great Multitasking
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- High volume dining
Timeline
Server
Fav's Italian Cucina
10.2024 - Current
Server
Bonefish Grill
09.2013 - 05.2015
Home Care Provider LPN
Self-employeed
04.2013 - Current
Server
Fav's Italian Cucina
04.2002 - 05.2013
LPN -
Manatee Technical Institute