Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Henley

Plainfield,NJ

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

10
10
years of professional experience

Work History

Medical Receptionist

Westfield Family Podiatry & Surgery
08.2023 - Current
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported office staff and operational requirements with administrative tasks.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Courthouse Researcher

Inform Data
09.2021 - 12.2022
  • Gathered and organized information for research purposes.
  • Research and collect legal documents and public records.
  • Determine if information is relevant to the inquiry.
  • Enter information into spreadsheets and use phone and email to contact clients.
  • Provide information timely and accurately.

Resolution Specialist

Amazon
04.2016 - 11.2021
  • Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
  • Formulated focused and individualized resolutions aimed to peacefully settle disputes.
  • Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
  • Prepared written opinions or decisions regarding cases.
  • Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.
  • Processing returns by following company policies and procedures
  • Answering customer questions about products and services using knowledge of in-depth product knowledge or technical computer skills
  • Interpreting and communicating policy changes to customers in a way that helps them understand why policies were changed

Administrative Assistant

Spalding County School System
08.2013 - 09.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Education

Associate of Science - Medical Assisting

Penn Foster College
Scottsdale, AZ
05.2023

Associate of Applied Science - Criminal Justice

Southern Crescent Technical College
Griffin, GA
12.2012

Skills

  • Verbal and written communication skills,
  • Active listening
  • Attention to detail
  • Time management
  • Accuracy
  • Organizational Skills
  • Research and Data collection
  • Teamwork and collaboration
  • Problem-solving and critical thinking
  • Adaptability and flexibility

Timeline

Medical Receptionist

Westfield Family Podiatry & Surgery
08.2023 - Current

Courthouse Researcher

Inform Data
09.2021 - 12.2022

Resolution Specialist

Amazon
04.2016 - 11.2021

Administrative Assistant

Spalding County School System
08.2013 - 09.2021

Associate of Science - Medical Assisting

Penn Foster College

Associate of Applied Science - Criminal Justice

Southern Crescent Technical College

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Jennifer Henley