Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
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Jennifer Hennings

Broadview Heights,OH

Summary

Dynamic market leader with a proven track record at Flagstar Bank, driving a $438M deposit growth and enhancing customer satisfaction through strategic sales initiatives. Expert in sales strategy and customer relationship management, fostering a high-performing team culture that achieved significant cross-selling success and operational excellence.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Market Leader

Flagstar Bank, Ohio
Cleveland, OH
05.2023 - Current
  • Oversee sales operations across 14 branches in Ohio, which include 78 employees.
  • Executed on strategies for growing market share, increasing profitability, and enhancing customer satisfaction.
  • Additional responsibilities include hiring, training, and coaching to develop and implement such strategies to drive deposit growth and increase new primary client relationships as a primary focus.
  • Managed a $1.7B deposit base that grew by $438M from 2023 to 2025.
  • New households increased by over 1,400, with engagement from 2024 to 2025.
  • Lead, train, and mentor a team of 14 branch leaders and their teams, fostering a collaborative environment to achieve sales targets and operational soundness.
  • Foster a customer-centered culture by training staff on best practices in customer service, leading to an improved client experience and high satisfaction scores, including net promoter score.
  • Collaborate with executive leadership to implement company-wide initiatives, including product launches and promotional campaigns.
  • Ensure compliance with all regulatory requirements, and adhere to all bank policies and procedures to mitigate risk and maintain operational integrity.

Regional Manager

New York Community Bank
Cleveland, Oh
11.2008 - 05.2023
  • Led 14 branches in Ohio, including over 100 employees.
  • Strongs focus on scorecard management to drive results around new relationships, low-cost funds, and partnership sales around wealth and small business.
  • Conduct training programs for branch managers and sales staff, providing coaching on product knowledge, sales processes, and engaged client conversations. Cross-sell increased from 1.50 to 3.5 products/services per new client.
  • Collaborated with the Divisional Executive to execute leadership development with Branch Managers.
  • Additional responsibilities in retail operations include quarterly audits to ensure all policies and procedures are adhered to and supported for satisfactory internal audit reviews. There were no failures during my tenure.
  • Created an employee-centric culture to motivate, develop, and create job satisfaction, which led to low turnover.

Additional Experiences

Ohio Savings Bank
Cleveland, OH
10.1990 - 11.2008
  • Mortgage Loan Officer - Top Producer
  • Loan Processor / Escrow Officer
  • Branch Manager - Top Performer
  • Assistant Branch Manager - Top Performer
  • Customer Service Supervisor
  • Senior Personal Banker - Top Cross-Seller
  • Teller

Education

Some College (No Degree) - Business Administration and Management

Cuyahoga County Community College
Parma

Banking, Leadership

Ohio Savings University
Cleveland

Skills

  • Sales strategy
  • Customer relationship management
  • Profit growth
  • Regulatory compliance
  • Market analysis
  • Customer engagement
  • Client relationship management
  • Compliance management
  • Risk assessment
  • Employee training

Affiliations

  • Enjoys the outdoors and spending time with my family
  • Golfer
  • Love to travel
  • Currently a board member on my homeowner's association

Accomplishments

  • Top Performing Branch 3 years in a row
  • Top Performing Market multiple years
  • Past Chamber of Commerce and International Referral Network (IRN)

Certification

  • Held Life and Health
  • Exploring Real Estate License
  • Notary

Languages

American Sign Language
Elementary

Timeline

Market Leader

Flagstar Bank, Ohio
05.2023 - Current

Regional Manager

New York Community Bank
11.2008 - 05.2023

Additional Experiences

Ohio Savings Bank
10.1990 - 11.2008

Some College (No Degree) - Business Administration and Management

Cuyahoga County Community College

Banking, Leadership

Ohio Savings University

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